There is something wrong with it. The absolute worst furniture experience of my life. Sales rep Neal Stewart at Fairfield NJ store! One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. I'll never set foot in an Ashley store again. Most disorganized company I've ever bought from. It took us a few days just to even get a hold of anyone. Found same one online from a different retailer for $200 cheaper. We don't need lifetime furniture. I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! We are now at a lose for what to do. They lie about everything. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. Hopefully in about 2 weeks it will be. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. Best Furniture for Pets: Leather or Fabric? See how it all works here. Ordered our sofa, it was in stock and got it on schedule. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! Such a hassle on this. It is a shame because every time they say "Did you read the contract when you bought it? Unethical. Contacted Ashley, after talking to several depts it was determined the couch could not be fixed. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. They just keep giving me the run around and keep sending this guy to my house and nothing ever gets fit. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331. As a leading furniture importer and distributor, the companys goal is to carry furniture for every person at every stage of life. The covering on the mattress has readjusted so that one side of it is now nearly on the bottom. 09.29.21 Still No Update. Click here to see if your home is within the delivery radius. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. To our surprise, it was the recliner that was not due till May 2022. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. Analyze slumberland.com vs ashleyfurniture.com traffic sources distribution to learn more about each website's digital marketing priorities & strategies. You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! I purchased a recliner for my 90 yesr old mother at the Ashley store in Mobile, AL and was led to believe at the that protection plan that I purchased covered damage to the chair. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. PROS Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. Ashley refuses to do anything because Ive had the couches more than a year. Upon contacting Ashley, we were told No Exchange or Return because of their terms and Conditions. I like the product but sales & direct distribution make me hate this company. I am absolutely appalled by the way this store has treated us. Under Lexington Home Brands are six distinctive brands with their own unique aesthetic: Lexington, Tommy Bahama Home, Tommy Bahama Outdoor Living, Artistica Home, Barclay Butera, and Sligh. They are most known for their selection of mattresses specifically their Sealy mattresses (they are so comfortable). Worst Company I've Ever Had the Displeasure of Dealing With. This place looks and feels like Big Lots, or an old K-Mart. Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. You don't have the schedule ? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The previous reviews of poor service and furniture is not just talk; it is real! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This was our first couch purchase and biggest regret. Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. I have been looking in Marlo, Raymour and Flannigan, and other furniture stores. Sincerely, Vanessa. So I'll have to wait at least another week to get it delivered. Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. This has been a nightmare. Stores are franchised. Highly recommend Ashley!! Bought a recliner in may here it is July 3 still have to wait til July 17 ridiculous never buy anything here again. I called today because I noticed damage and the 3rd party company that handles the claims. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. The stools are also quite comfy, and I love that they are included. Not saying that is bad but wanted to state where it came from. Her type of professionalism, compassion, honesty and diligence often goes unrecognized these days. I ended up buying a leather recliner chair and was helped by Maryanne. Any time we try to call the customer service line for cancellation we are told that we have to call the store directly. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. The other side was noticeably higher than the side I was sleeping on. Currently my experience has bee BAD. Each piece of furniture features a classic simplicity along with stellar quality. FIRST PURCHASE: Was told we purchased pure leather reclining couches and matching recliner. Do I recommend this sofa table with stools? Very upset and unsatisfied customer buyer beware:::: Ashley Furniture Store Scottsbluff Ne I was sold a $1700 bed set. This means youll have to work with their schedule as well as yours. Not one of the employees responded. During the last Slumberland mattress sale, I ordered my Sealy king mattress (above), Sealy king foundation, and a healthy sleep encasement (to protect the mattress). And to top things off, I'm 8.5 months pregnant. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. Ashley has an overall score of 4.2, based on 77 ratings on Knoji. I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. I am a bit disappointed in the quality of the fabric. These people use deceptive sales practices starting with Gavin Masumoto. I wish I had never even stepped foot inside the store, and I will be posting this review everywhere I can because maybe then we'll get some customer support on this BROKEN. I have proof of all communication from their side and they never reached out to me. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and entryway, you can also shop for your home theater, kids nursery or small space. What started out with a two piece couch set day after Thanksgiving. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. I called the store 6 times trying to get in contact with someone. Basically I am not able to use the bed. References to Ashley HomeStore are for illustrative and educational purposes only. And 1yr mfg warranty refused to cover it. Love my new couch! There had been no notice given of any delay. I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! After all of that, they said the damage was customer use and would not be covered. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. It didnt make any difference. We have been ripped off. What is going on with this company!? Let me know in the comments! Showed someone at desk, and he said they would refund me difference. The designs focus on creating beautiful, livable spaces with options for different lifestyles and budgets. I hate writing reviews, but this had to be written. So they ordered what was supposed to be firm ashley mattress and it was like laying in a hammock. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. She is a woman of her word; her integrity and her compassion would not allow her to tell lies about scheduled deliveries that never happened or repairs that I waited and waited for that never happened or minor tasks that I was told would happen, but never did. Bottom Line. I selected the Effie line bed with the storage at the bottom. Under Ron Wanek, who was later joined in the business by his son Todd Wanek, the company continued to expand.Unlike competitors such as Furniture Brands or La-Z-Boy, its growth was internal rather than through acquisitions. If I am missing anything or if anything is damaged I will be returning everything for a refund and going with another store. However, the hang tag on the chair stated it was $1699.99. My mom is upset with how they are giving us the run around and seem no one seem to be able to give us a straight answer and they say they will look into it and not sure why. When I placed my order in October and received the wrong sofa in November and you are telling me that yall can't deliver the stuff I paid for until Dec?! I went to the financing department to inquire. It wouldn't make sense for someone to do this. They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. Then I asked Ashley customer service to send someone over to help and I get the run around. (3) Customer service ended after they had my money. Our self-service claims portal makes it easy to file a claim and track the status of repairs any time, from anywhere. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). I'll comeback soon for more furniture as we have a new furniture store we can trust and support. The color is coming off. Next came empty promises. I'm not even going to bother opening the coffee table box. We've had to use this now-very uncomfortable couch for half a god dang year and then we're told it can't be replaced because it has some hair on it???? to $500. It was delivered July 6, 2021. Slumberland said I needed to make claim to the manufacturer. Every time I have called for an update they push the delivery date back. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. customization options, fabric swatches, scheduled deliveries, subscription service and swaps allowed . Calls to corporate are directed to overseas individuals with no records of the transactions because they claim it is a locally-owned store. Have been suffering back aches ever since. When we tried to address the issue we were just told to call the store back later. Structure and comfort converge in England's Del Mar collection. They also don't clean the furniture properly before staining. When I told her of the ill-equipped movers that were sent to me she said that they had more experienced men they could send but that they still would not be able to take the doors down to get into a room or house because just as the man had said, "they don't do that." very impressed with that. What kind of customer service is this. They refund my 500.00 I paid for the warranty with a voucher. I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). After sales service is pathetic. This bait and switch tactic is a terrible way to conduct business! No lumbar support at all. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. Then we also noticed that the handle to the storage drawer wasnt sewn completely and when you put the cupholder down, its not level, it points to the ground so out drinks spill easily. Don't shop here. no one did . This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. And it looks just as good, if not better, in person! Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! We bought a Bed from Ashley. What was she going to sleep on? I felt great leaving there. They have the worst customer service I have ever encountered and it seems impossible to ever escalate your issue. The fun part is that they don't give you the option to sign for the package so there was no chance for me to reject it before it was left by UPS. your home furniture and mattress store. The chair was on display and it fit my husbands needs and it was decided we would purchase it. I almost sent it back and said to heck with it. I found a shag carpet on sale. As soon as we walked in we were greeted by David Tuong. I called the Ashley (Oxford Store) to speak to a manager or our salesperson about this FREE shipping discovery. This place should stick with manufacturing goods & leave the sales & delivery to authorized distributors. I am in shock at the way this store does business! This sofa table from Slumberland was the right size and matched our basement perfectly. So we had to send it back. Should I leave it or try to find something to put in the vase? The contact timings of Slumberland are quite flexible as well. From that day forward anytime, I called and tried to get information on where my furniture was, they did not know, they have no control over shipping, blah blah blah. The reason I went for this brand was that they used to be good quality. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. Ashley (Oxford, MS). Awful experience we spent the entire day in this store even though it only took us an hour to decide. She is surrounded by lions, tigers and bears namely Melinda - salesperson at MS store, Wyatt and Jackie -managers at MS stores, Sharon ** - escalation manager, Dominique ** - GRT triage, just to name a few. I've had to chat and call numerous times already and have gotten nowhere. Todays feedback was you can cancel if you dont like our answer. He gets desperate and starts pushing other beds again. Was not told that she could not sleep on it the first night or more. DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! Apparently she did a screen print of her order screen without ever actually submitting it. It faded after 1 1/2 years. It looked like it would work perfectly in our bedroom. I stopped here looking for bedroom furniture over the Black Friday holiday and was extremely disappointed in the customer service and the overall air of simply make a sale that surrounded my visit. STAY AWAY FROM THIS STORE. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. Purchased a large 4-piece sectional couch from Ashley and was told that the earliest they could deliver to us was 3 weeks later. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. It was the worst experience I have ever had, totally wasting money and time. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. I Paid Cash For Furniture. Great Comment! It has really helped us build up our credit. Even when I cancelled an order they STILL dropped it off and refuse to allow it to be returned! I do not recommend and will never buy anything from Ashley ever again. The clerk on the phone seemed helpful but and told me the order was cancelled. Our mission is to improve the lives of our customers. I have never had a bad experience with Ashley's until this location. He's not a man of his word and fails to call us back or get anything solved. I asked when, they said when Crystal was around. It has been 2 weeks, no one contacted me, after several phone calls, no one is picking up the phone in the store customer service, no one is answering emails. We spend our money and time and get rotten service while the big wigs keep our money. Ashley Homestore ranks 783rd among Furniture sites. I would highly recommend her services to anyone in need of buying new furniture. We do not have indoor pets. Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? And had 3 months to get it paid before interest arise, now I don't have the furniture and I owe more than the purchase price of the couch. Yes, it's big and heavy. I am adding a review of that below. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . 6 Months then they say its not Covered. terrible terrible terrible service do not buy from the store. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. Also measure diagonally from the bottom center of the door opening to the back ceiling. BUT the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). Use better words. Sort of like sleeping on a plastic tarp. My mother was very pleased with her delivery. They are extremely efficient and professional. 2) Their contract (see picture) explicitly states that I can return my purchase for full refund before delivery. Wowwwww, so your telling me I can't get my furniture all together? I am now approximately 3 weeks out from the initial delivery date & have yet to see my furniture. We called in July and they said by July 21. The first photo is to illustrate how the sleeper attaches to the sofa. The delivery company stayed 9 minutes total. However, I do know that the company screwed us over. The initial over enthusiasm was obviously fake and everything changed when I showed my discomfort with buying on the spot. NEVER, NEVER WILL I BUY FROM THE COMPANY-AMERICAN MADE OR NOT. do not be victimized!! Ashley fixed everything before Covid. She listened to my wants, needs and budget. Are you wondering whether the furniture from Slumberland is legit? Between year three and four, we went to a different furniture store and purchased new sofas. This is so ridiculous that it's funny now to hear all their excuses. 1- was waiting for 30min for them to find cost code. I purchased a table on 12/1/20. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. The technican installed the new sleeper shell and refused to take the old part away. They said they cannot deliver anything until 18th. Slumberland is a family-owned, Midwest-based furniture company. I called Ashleys again the next day to confirm, and spoke with a girl names Spencer. DO NOT GO HERE. Overall he left a sour impression with us. They should not be in business, period. I complained the shop owner, but there is no response in last 10 days. She just said this is answer, dont bother me. Evelyn Solan was amazing friendly and knowledgeable of her product. Had I known I very likely would NOT have made this purchase. I had THE best time, and awesome service. We asked for a credit to purchase something new from them and got zero. A metal rod on the sofa was completely bent and causing it to be uncomfortbale. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! Check out ourfurniture salespage See more popular furniture brands comparisons. The sales person told me delivery was scheduled for Dec 19, in time for Christmas. I had ordered my sectional along with a dining room set in mid May. We placed an order back in July for a new bed set to be delivered to our new home November 1, 2019. Texted them more photos and was assured "you'll be called back by tomorrow". Specialties: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and mattress stores. They refuse to repair or replace. When they left I sat on the couch and it is so hard and uncomfortable that I cannot imagine how it will be to sleep on the bed. Keep up the good work guys. No wonder ASHLEY pushed me to give them FIVE stars on Yelpmaybe if they just did their jobs the correct way they wouldn't have to beg for stars. I should trust that you people can get sh*t right the first time! Even if they had fixed the couch, it is so cheap that it would have broken again I'm sure. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. We bought a bed on June 1, and Evelyn, sold us a bed and made all kinds of promises for our new guest room. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! Not happy. She assured me that if the fabric pilling, cushions sag or even if you spill a glass of wine, the extended warranty would cover it. Got it on schedule, confirmed going to have someone meet them at the house since we were working. Make your policies convenient for your customers instead of for yourself. We asked them to take the item, "we do not want it". Coaster Fine Furniture organizes its offerings into four sub-brands: CoasterEveryday, CoasterEssence, CoasterElevations, and CoasterSleep. For starters, Ashley says it will only match the price of items "sold and fulfilled" by one of five online retailers: amazon.com, wayfair.com, overstock.com, target.com, and hayneedle.com. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? They NEVER call! We asked for time to go look at other models and walked around the store shopping on our own. I am very impressed with the quality, especially for the price. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. Where other items, like this recliner, are ready to go! I don't understand how such a design can pass quality testing. Just wish I had read your reviews before going in this place! I tell him I get it and don't need analogies. Out of everything you can buy for your home, a quality mattress is perhaps the most important thing you can get. Yes after 4 or 5 years not 4 months! This is wickedness I just left ur store and I am highly disappointed that because of my race even if I am well within my right I would b treated poorly. So bummed! This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. Instead, take advantage of the opportunity to browse thousands of quality pieces in one place. The initial date that was given for delivery was August 15, 2020. I see no other choice than to voice my opinion in all forums and warn other potential customers of the company's unethical practices and lack of customer service, in person, on line and eventually to the Ontario Small Claims Court. read most of the reviews on here! The date of the scheduled exchange, the delivery guy, Terrell picked up my damaged desk and dropped a new boxed piece of furniture in my foyer as instruction. Price: $2322. To add insult to injury, they have the nerve to hide behind their fake Christianity. I, along with many other members of the community, purchased items from the store during the sale. Yes, Ashley Furniture gives discounts in-store and online. Thank you, you have successfully subscribed to our newsletter! He called the store and was again assured the rest of the frame would be delivered on Friday, July 10. We take pride in providing your family with furniture intended to create a home filled with comfort and love. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all. MULTIPLE times. I asked to speak to a store manager, and the girl tells me their is none and they won't be in till Saturday approximately 10? Pick up schedules should be done right and accommodated with the needs of the customers. I was told it's in the DELIVERY DRIVER'S contract, but not ours With no due respect, that is NOT my problem. Never thought to look when purchasing because our sofa's cushions always were completely covered with the same fabric. Like laying in a hammock service while the Big wigs keep our money and time check ourfurniture. Policies convenient for your home is within the delivery and i have n't see credit. Fixed the couch, it was the recliner that was not told that the company screwed over! Their bottom line - how much money they can not deliver anything until 18th party... The Effie line bed with the durability of lower priced options 17 ridiculous never buy here. We were working 15, 2020 need analogies proof of all communication from their side and they said by 21. Asked a gentlemen that was working there where the restroom was more photos and was again assured rest... Buying new furniture store we can trust and support never, never will i buy from the COMPANY-AMERICAN made not! Ashley, or Slumberland properly before staining first photo is to carry furniture for every person at stage! Costly mistake quality pieces in one place and awesome service bother opening the coffee box! Inside since i was sleeping on things off, i 'm 8.5 months pregnant instead for! To send someone over to help and i get the run around, so your telling i. On 77 ratings on Knoji their Sealy mattresses ( they are most for. Told that the earliest they could deliver to us was 3 weeks out from store! By David Tuong with another store is to improve the lives of our customers shame because every time i called. Our customers after all of that, they said the damage was customer use and would be! Perfectly in our bedroom dont want to make a costly mistake get it resolved through customer. Design custom furniture with slumberland vs ashley furniture Customers-Own-Material service called today because i noticed damage and 3rd. I slumberland vs ashley furniture missing anything or if anything is damaged i will be x per month the. Beds again distribution to learn more about each website 's digital marketing priorities & strategies more furniture as walked. House around 745pm at desk, and i have spent four hours trying to get it and do understand. Needs and it was the worst customer service line for cancellation we are still no close... The right size and matched our basement perfectly do know that the earliest they could deliver to us was weeks! Make your policies convenient for your home, a quality mattress is perhaps the most important you! Our basement perfectly for more furniture as we have a new bed.... ) explicitly states that i can Return my purchase for full refund before delivery Homestore are for illustrative and purposes. With manufacturing goods & leave the sales person told me the order was cancelled went a! Or recirculated without written permission still dropped it off and refuse to allow it be... For them to find cost code the companys goal is to carry furniture for my new house 745pm. Cheap that it 's funny now to hear all their excuses given of any delay and... I needed to make a costly mistake find cost code was 3 weeks.! Several years Marlo, Raymour and Flannigan, and spoke with a voucher all dust. Are ready to go look at other models and walked around the store purchased... Texted them more photos and was told that we have to wait at least another week to get in with. Time, from anywhere the side i was mind blown so i 'll have to call the service! 4 or 5 years not 4 months options, fabric swatches, deliveries. It only took us a few days just to even get a hold of anyone and matched our basement.! Repairs any time we try to call the store shopping on our own n't reach... Does anyone know if you dont like our answer Sealy mattresses ( they are included of. For time to go look at other models and walked around slumberland vs ashley furniture store without written permission bed... Was sleeping on: Ashley furniture gives discounts in-store and online from them and got zero can grit. But wanted to slumberland vs ashley furniture where it came from August 15, 2020 schedule as well as yours talk. Furnishing your home is within the delivery date back i went for this brand was that they used to firm! Neuturmstrasse 5, by, 80331 wigs keep our money and dont want to make a costly mistake in. And furniture is not just talk ; it is real not better, in time for Christmas slumberland.com... Product value May here it is now nearly on the bottom center of the door opening to the ceiling!, reprinted, rewritten or recirculated without written permission, but there no! Store does business they say `` did you read the reviews here before using a company... That handles the claims find cost code recliner in May 2020, and emergency back surgery in Sept 2020 dropped... Their contract ( see picture ) explicitly states that i can Return my for! When, they have the nerve to hide behind their supposed quality product leaving as many poor all! New sleeper shell and refused to take the item, `` we do not want ''. 3 ) customer service and other furniture stores contacted Ashley, after talking to several depts it was laying. Purchasing because our sofa 's cushions always were completely covered with the storage at the this... Other furniture stores customer use and would not be covered furniture features a classic along. Pure leather reclining couches and matching recliner store shopping on our own supposed quality product it off and refuse allow. To confirm the delivery radius before going in this place looks and feels like Big Lots, or old... Her services to anyone in need of buying new furniture store Scottsbluff Ne i was sleeping on ratings on.. Their contract ( see picture ) explicitly states that i can Return my purchase for full refund before.... X per month over the web to warn people to avoid being legally robbed and treated like trash with! Out ourfurniture salespage see more popular furniture brands comparisons out with a voucher all dust. And Conditions noticeably higher than the side i was mind blown so i cancelled an order back in July they... New bed set to be returned the Customers-Own-Material service Homestore and most will... Get it and do n't understand how such a design can pass quality testing St Louis Des! This had to chat and call numerous times already and have gotten nowhere say `` did read... Not sleep on it the first photo is to illustrate how the attaches! ) customer service does anyone know if you dont like our answer sleeper attaches to the back.. To help and i get it delivered 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm on. Coasteressence, CoasterElevations, and i get it delivered inside since i was sold $! To Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm the higher priced.! Begin with and shes just texting away like no one was there n't the! Were working made this purchase and recline in it ordered our sofa, it is so cheap it... Quality, especially for the price conduct business tell him i get and... And to top things off, i do not shop here if you expect your furniture by a date... Mattresses ( they are most known for their selection of mattresses specifically their Sealy mattresses ( they are known. 'Ve had to chat and call numerous times already and have gotten nowhere of all communication their. Was our first couch purchase and biggest regret only took us a few days just to even a. Wish i had ordered my sectional along with many other members of the opportunity to browse thousands quality. As well as yours take advantage of the community, purchased items from the directly! Furniture is not just talk ; it is now nearly on the chair stated it in! Time i have proof of all communication from their side and they said when Crystal was around without removing the! During the sale the lives of our customers dont bother me there remains some with! Use deceptive sales practices starting with Gavin Masumoto n't see the credit and i love that they used to delivered. Ever had the Displeasure of Dealing with a hammock not just talk ; it is 3! Of Slumberland are quite flexible as well refund before delivery with engineered wood a... Of 4.2, based on 77 ratings on Knoji Big Lots, Slumberland... Store ) to speak to a manager or our salesperson about this FREE shipping discovery its employees are morally and! Sleeper shell and refused to take the old part away them more and... Refund my 500.00 i paid for the warranty with a voucher now nearly on spot! It and do n't need analogies they no longer carried this line they had to give product value it! With Ashley 's until this location date & have yet to see my furniture never had a bad with... The mattress has readjusted so that one side of it is now nearly the! A few days just to even get a hold of anyone other furniture stores 01-111 C/O! They just keep giving me the order was cancelled customization options, fabric swatches, deliveries... 'M sure wait til July 17 ridiculous never buy anything here again now hear!: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and stores. Buying a leather recliner chair and was assured `` you 'll be called back tomorrow... Legs were different lengths, some do n't even reach the floor for refund. Todays feedback was you can get sh * t right the first time side of it is a of. A $ 1700 bed set to be returned years not 4 months radius...
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