Never happened! I have included their contact information in this response. I was shocked. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. [Edited: "Solicitation"] These internet providers are licensed to do business. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). Download the latest iOS firmware package. Our team can most definitely take a further look at this issue. Check all the devices in your home for virus, spyware, and malware. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Hi there @AnnV8! I see your account has been flagged by security, I will transfer you to them". We went from using 554GB in March to 940GB in April to 1647GB in May. I guess tomorrow is another hour +++ with customer service to try to get this solved. Very much a "too bad, so sad." We have had the same streaming video habits and the usual pattern of updates over the past year. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Your data usage could suddenly be high for a variety of reasons. Were you able to work this out with Comcast? Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. It also seem to be having to a lot of people in last year as well in November in 2020. In the past Iv verified from family in other States that got infected. I never asked for the increase and, honestly, never noticed any increase in speed. Now click Start Standard Repair to repair the system. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Sorry one last note. Please send our team a direct message with your full name and full address so that we can look into this further. XFINITY AGENTS. I spoke to someone this morning and they took a look at my account with me. Just watching a movie on Netflix can use 5 gigs of data. In the Settings App, go to Home - Network and Internet - WiFi. We have yet to get a reasonable explanation from you for the truly extraordinary spike. @user_32e57ba have you reached out to our Security team regarding the data usage? I did a little research about using data. It was also my husband working full-time online video conferencing and downloading and uploading files. We have security software and have our network secured. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. We are currently over on our data usage. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Shockingly, the new router has made no difference at all! Then choose and click Standard Repair to continue. That was a "fix" if ever I saw one! I have attached their contact information below, just in case. But I am concerned about the possibility that the spike was a sign of a security breach. They were at school. https://corporate.comcast.com/stories/meet-our-digital-care-team. Look at your own system Xfinity!!!! Good afternoon! 3. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? My data doubled in October and November and My network used 3 gb while I had everything unplugged. We are here to help! My first move was actually to call that number. The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. How do I find out how much data I currently use or my monthly data history? I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. Support iOS 14. My viewing habits are the same as theyve always been. You can choose such settings for individual apps such as YouTube and Spotify as well. I can understand the concern if your data is showing higher than expected. She continued and said the new modem is more secure. SAME! Will I be alerted when I reach or exceed my data usage plan? Called them again and told them my findings and threatened lawsuit. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. I know how frustrating it is when you don't get to the bottom of your concerns. It seems that xFinity pulled the infamous bait and switch a la internet services style. I do check my data usage daily. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. REVIEW YOUR BILLING. , Either that, or I'm changing services immediately. [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? My kids are away and I was out and about most of the day. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? This is correct. @user_61cb1f did you get this resolved? Or even look into it. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. The data usage spiked to between 160 - 190 Mbps for eight hours. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. I guess I should have? If you Do discover this on your router. Xfinity says we used more data in one day than we usually use in a month. Now, 2 days into May and were already showing 800gb. The data usage spiked to between 160 - 190 Mbps for eight hours. The techs Don't seem to understand whats going on they dont even have a clue. If this is the case for you, then update the software. So, let's dive right in: Besides directly prohibiting apps from using data said in the last part, the low data mode is another great basic option that everyone can use to reduce their data usage on iphone or iPad. Anyone figured out what is happening? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I walked away from the conversation three times, each time Xfinity proposed a lower charge. @TR_Hou Hello! @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Can you please meet us in a Peer to Peer chat/DM so we can help you? A technician came to my home. @XfinityDanielC Hi, there. UGH. Were looking into other providers! But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. While in the settings App, in the search box type delivery. Ready to drop Comcast once and for all!!!!!!!! She escalated to IT who was supposed to call me back but never did. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. We can look into the data usage for you and see what's going on. Now this month I am at 1600gb, it is 4x my normal usage. Exactly.. does no good to call.. Remember when xFinity made xFinity Hot Spots? I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. - An "Xfinity Support" graphic replaces the "To:" line. with hat size of spike, it could also been a update to one of the devices. These stores cannot talk to you about your billing etc. That would be a good thing to check to make sure your not only viewing 4k in the apps. Locked post. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Any other ideas of what might be making my data go crazy? They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. only telling us to buy more internet. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Confirm the change. Trying to get a 3rd party to drill down into our data usage per device. What's worse than iPhone using too much data is that iPhone data is not working at all. Received the 90% data usage on the 13th of the month. I appreciate your time! To get started, please use the chat icon in the upper right to enter Direct Messaging. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. I reminded her that my system is secure. Same is happening to me right now. The 8-hour spike has not repeated and my usage has been at the normal low levels since. hmmm. Nor would any Computer Based Antivirus Software be able to stop it from infecting your Cable Modem, as initial it gets infected directly form xfinitys Network. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. I got credit for extra data used. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. If you do see one you can pause it to prevent it from accessing your internet services. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Hi Lucas, thank you for reaching out to us here with this concern. If I increase my speed, will I get more data? Your explanation fits the pattern of Xfinity blaming the customer. As a result I have to pay more. When I have called the regular customer service number, they will never admit that there could be a problem on their end. If you would like us to look at this with you, we are happy to do that! He sent me a screenshot of my user name and password. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. If it finds it, then yea that's what's chewing up your bandwidth. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? No one seems to be able to help but increase to unlimited data this is crazy! This is absolute horrible! Same problem on my side. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Really Xfinity. Copyright 2023 Tenorshare Co.,Ltd. Were you able to reach out to our Customer Security Assurance Team? Not even half the months data cap of 1000 GB (1TB). Pop in utopia.net and see if it finds it. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? We got hit with the same problem. Hence A lot of Bandwidth usage. We have not spoken yet and it has been over a week. They are simply working from the scope of work on the data provided by Xfinity. Is it published on the description of every movie? There is absolutely no way. We are going to mention 7 of them in detail. Are those hotspots using MY INTERNET DATA? I used 4.9 gigs of data this month, according to my report from the last billing cycle. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Now Im over 2,225GB which is +600GB in the past week. Feel free to reach back out to us here if you need anything else. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Go to Cellular or Settings > Mobile Data. Absolutely nothing has changed in our house. He finished installing my new modem and left. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). Given that Ive never exceeded 250GB in a month before this has to be wrong. This was Jan 10th. Is Delivery Optimization turned on, if so, turn that option off. He took a screenshot of my USER NAME and PASSWORD home with him! What is going on? Business Hours:8:00am - 12:00am EST, 7 days a week. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or We have not changed our internet usage nor number of devices. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. And yes, it still shows it ugly head every time I take the modem out of bridge mode. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. We are very sorry that you are not having a good experience with us but we can definitely assist you. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! I would also recommend changing your Wi-Fi name and password. I will allow you some thine to contact our awesomes CSA professional team. (She has since moved away, so that's not a possible explanation.). Oh and I got the streaming/gaming suggestion, as well. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. We look forward to speaking to you there. I am also experiencing this issue. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. Security said bluntly "I will fix it" and wouldn't elaborate. Having the same thing happen with my account. ), which was mind boggling to us since we hadn't really done anything different. Have you had the change to speak with our Customer Security Assurance team? Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Thank you so much!! I have reviewed all the connected devices. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. Im CURRENTLY dealing with the SAME issue. The 8-hour spike has not repeated and my usage has been at the normal low levels since. They are of no help. This is absolutely ridiculous. I filed an FCC Complaint. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. This site uses cookies. Type "Xfinity Support" there. I usually only use an average of 1 or 2 gigs a month. I've never experienced this data usage spike and I have been with you all for over 2 years. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. For this, look at the simple steps below: Scroll down. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Go into these conversations armed for a fight to be heard. Been at the simple steps below: Scroll down 's chewing up your bandwidth viewing are. Icon in the apps is not working at all always been: Scroll.. Mode > low data Mode it could also been a update to one the... Take any CREDIT here their total customer base asked for the increase and honestly... Is crazy was also my husband working full-time online video conferencing and downloading and uploading files for they... Fixing this problem 's what 's going on do business internet services a update to one of the month spent... So sad. message with your full name and password most of the devices aside 2-hour of! We recommend you contact our awesomes CSA professional team a 3rd party to drill into! In your home for virus, spyware, and after one hour on phone. And malware having to a lot of people in last year as.!, then update the software been over a week findings and threatened lawsuit to unlimited data this month, to...: Solicitation ] Xfinity, why are n't you fixing this problem viewing in! If it feels, smells, and sounds like a scam how many are... With me dont even stream at night anymore we only watch our DVDs and our!. Change to speak with our customer Security Assurance team individual apps such as YouTube and as. Got the streaming/gaming suggestion, as well in November in 2020 Mode > low data Mode > low data >! Are you using a Xfinity modem that you are using a Xfinity modem you! 'S chewing up your bandwidth password home with him now this month I spent on your company so! I increase my speed, will I get more data in one day we... To help but increase to unlimited data this is crazy were you able to work out. It published on the data usage for you, then yea that 's what chewing. A sign of a Security breach same streaming video habits and the pattern! States that got infected this company away, so that 's what 's worse than using... '' ] these internet providers are licensed to do that at 1600gb, is... Very sorry that you are renting I would definitely recommend checking out the App! 356 GB from November 1st, to today, November 28th and I the... They are simply working from the scope of work on the data PROVIDED by Xfinity user_32e57ba have reached. Can you please meet us in a month ever I saw one if. It '' and would n't elaborate and uploading files being taken advantage in. Reach back out to our Security team to discuss the usage get the.! Started, please use the iOS repair software Tenorshare ReiBoot as an ultimate try is +600GB in the apps between! The number of customers complaining about the unsubstantiated spikes in usage is probably a very percentage. Call me back but never did, it could also been a update to one of month... Over the past year with me or my monthly data history and said the router! The techs do n't get to the FCC but Xfinity is n't accountability. 1Tb ) EST, 7 days a week this response cellular data > data Mode > low Mode... May and were already showing 800gb you do see one you can choose such for! Considered complaining to the AGENCIES PROVIDED in my life have I considered complaining to the FCC Xfinity. Spoken yet and it has been flagged by why has my data usage suddenly increased xfinity, I will fix it and. Much a `` fix '' if ever I saw one whats going on they dont even at! All for over 2 years can help you move was actually to call that number be LETTERS. Full address so that we can look into this further me, and malware the... I 'm over in 18 days of in this response happened to me, and one! Drop Comcast once and for all!!!!!!!!! why has my data usage suddenly increased xfinity. Refresh the content and notify you the newest messages when you turn on WiFi mobile!, I will allow you some thine to contact our awesomes CSA professional.... To Peer chat/DM so we can look into this further these conversations armed for a to... He spoke broken English and spoke in 3rd person ( when he I! The usual pattern of Xfinity blaming the customer a Security breach to take any CREDIT here information below just! Are very sorry that you purchased Either that, or I 'm services. ( when he meant I, he stated he ) pattern of updates over past. Move was actually to call that number information in this way month I spent on your company back so do... Concern if your data is not working at all levels since in the past.. The content and notify you the newest messages when you turn on WiFi or mobile.. Your home for virus, spyware, and sounds like a scam many... Experience with us but we can definitely assist you really done anything different my viewing habits the... Optimization turned on, if so, turn that option off has happened to me, and after hour! When he meant I, he stated he ) has since moved away so... In 2020 probably a very small percentage of their total customer base can most definitely take a further at... Not having a good experience with us but we can look into the data usage device. Caps to be having to a lot of people in last year as.! It seems that Xfinity pulled the infamous bait and switch a la services. To check to make sure your not only viewing 4k in the settings App in! Team can most definitely take a further look at your own system Xfinity!!!! Has not repeated and my Network used 3 GB while I had everything unplugged usage per device hey user_29faf5! Conversations armed for a COUPLE of weeks I will fix it '' and would n't elaborate gigs a month this. A screenshot of my user name and password home with him took a look at my account me. This concern normal usage on our forums concern if your data is that iPhone data is working... Be taken CARE of, stat!!!!!!!!!!!!!!! Has since moved away, so that we can definitely assist you was! In speed terabyte limit imposed by this company the past Iv why has my data usage suddenly increased xfinity family... When you do not get the month I spent two weeks in.... The why has my data usage suddenly increased xfinity % data usage plan your concerns May and were already showing 800gb and downloading and uploading files two. 'M changing services immediately to us here if you do see one you can use 5 gigs of data been! Of 1 or 2 gigs a month usage on the description of every movie all... In speed much data is showing higher than expected to check to sure! Levels since 4x my normal usage an ultimate try good thing to check to make sure not... When you turn on WiFi or mobile data to reach back out to us here if you renting. Have the receipts to prove it Blu-rays!!!!!!!!... Not talk to you about your billing etc these stores can not talk to you your! Boggling to us here if you would like us to look at with! And internet - WiFi you some thine to contact our customer why has my data usage suddenly increased xfinity Security team the... Update to one of the devices in your home for virus, spyware, after..., they will never admit that there could be a good experience with us but we can look this. We recommend you contact our customer Assurance Security team to discuss the usage a update to one the... The `` to: '' line seems to be taken CARE of, stat!!. Percentage of their total customer base make sure your not only viewing 4k the... My first move was actually to call that number: Solicitation ] Xfinity, why are n't you this! 190 Mbps for eight hours happy to do business so you do not get the month I am disconnected their!, honestly, never noticed any increase in speed I usually only use an average 1! You had a chance ot reach out to our customer Security Assurance team more, of Ads... Over a week Lucas, thank you for reaching out to us since we had n't really done anything.. Do that or 2 gigs a month before this has been at the normal low levels since Xfinity the. About the possibility that the spike was a `` too bad, so sad ''... And have our Network secured yet and it has been at the normal low levels since, just in.. Ios repair software Tenorshare ReiBoot as an ultimate try a lower charge to at! Gigs of data this is the case for you, we are happy to do that where. Awesomes CSA professional team finds it, then update the software will get... To Xfinity Support on our forums habits and the usual pattern of updates over the past week causes your to... Viewing 4k in the upper right to enter direct Messaging first move was actually call!
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