There is a 2 1/4 gap on the crank side, and a 1 1/2 gap on the idler end. Great product., Q: What is the depth required? The 3% openness Grande Shades were absolutely the right choice for the hot bright Texas sun. Fabric should be regularly dusted/vacuumed as appropriate. We are happy to help answer any questions you may have regarding our products. What causes this and how do I fix it? The quality of the SilverScreen Shade was much greater than we had expected. We recommend a light feather dusting on a regular basis. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. We received our shades last week, and got them installed over the weekend. Defective Shade Material 2. The XQ5 premium motor is our standard outdoor shade motor. Color Disclaimer for All Shades: We always recommend that you received samples before ordering your shades. If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. Fabric and motor warranties are unchanged. These exterior transparent solar shades fit areas up to 20 wide. The shades have cut down on the heat and we can still enjoy the fabulous views. We sensed this is how everything would be when the order first arrived. Wind may stop the shade from going down. Stop and raise the shade again to re-engage the fabric and lower again. Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390 and Phifer 2410 solar shades have been certified by GREENGUARD. Housing must be level. Always feel free to call us for help and email us photos of where you want to install. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. When it is rolled up, it is hardly noticeable. Housing box, crank or motor: 5 1/2 (9 if fitting this in a pocket). This is the introduction but there will definitely be more orders., We had a bad storm and they held their ground, just as advertised. Grande Shades have a 35 mph wind rating. Damage caused by improper installation or installing in ways that are against ourrecommendations. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Measure Height (inches): Measure height from the top face or underside of the header beam to where you want the shade to drop. They are not defects. Photographs showing damaged packaging and parts are required. Policy is subject to change without notice. The box-mounted Helios System is available for the 4.5 and 5.5 exterior housing box shade systems. You can even add screens around the sides to keep out bugs! XQ5 Initial set up, pairing the remote, setting the limits, Clearance Needed For 5.5 Housing Box, We take orders by phone to help eliminate costly mistakes. Housing box: All shades take 4 housing box, unless they are both wider and taller than 120, in which case you may need to upgrade to a Grande Shade. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. They started in Europe as a way to keep buildings cool. Fascia: Either 3 or 4. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. Side rails must be plumb and parallel. The North Solar Screen experience was very good, they made the process easy., The zipper track shades work great. It fit great and blends in beautifully. Color Disclaimer for All Shades We always recommend that you received samples before ordering your shades. Use the Plexus Wax provided with your shades to help protect the vinyl and help it operate well in humid conditions. Stop the shade if it is not operating correctly. 3 w x 3h (36w x 36h), Choose Baby Grande Solar for smaller spaces. Discontinued components or color selections will be replaced with the closest equivalent current product. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) Integration for Many of the Largest Smart Home Brands. Housing box, crank: Fabric is 3 3/4 narrower than the housing box. In some states, exclusions for incidental or consequential damages are not allowable. 1 channel remote offers control of 1 motorized shade system. Blackout cellular fabric is easy to care for. Connects to the home network and one or more XQ5 Radio controlled motors. Most stains can be blotted with a damp sponge and mild detergent. When it is rolled up, it is hardly noticeable. If you motorize or want a more finished look for the shade, scroll down to select the powder coat samples. drop shades shade looking Dear Debby, Not doing so will void the warranty. We will request photos and videos of your installation. Somfy recommends you complement your pergola with connected heating and lighting to create a cozy atmosphere! Shades go down automatically 20 minutes after the wind stops, calculated from when the wind is reduced. A. Wind may stop the shade from going down. If you prefer to mount to the exterior side and overlap solid or rough surfaces, we recommend shimming out your brackets or housing box at least 2 to help alleviate potential fraying or premature wearing out of the material. OEM PLEATED SKYLIGHT LIMITED WARRANTY If the product requires warranty service it must be returned to OEM together with the original sales slip or other valid proof of the original date of purchase. Once winds have lowered below your setting for 20 minutes, you can control the shade with your remote. It fit great and blends in beautifully. It will retract when light dims because of nightfall, clouds, shadows trees etc, If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade, Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower, Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind, You may disconnect the sun sensor and operate it manually, but you cant disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically, Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes cant do it), These are solar powered so no need to plug in sensors, Set rain sensor from condensation/fog to heavy rain; snow will also activate it. Hardened steel eyelets run up and down the stainless steel aircraft cable. If you see mildew on the fabric or do not see any but know it is a problem in your area periodically scrub or sponge the fabric with a commercial mildew remover or 1 part bleach to 3 parts water and rinse thoroughly. Good luck going forward, we know your business will be successful., Dear Debby, Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Watch the shades when you are operating them. pergola motorized awnings skylight 6. For problem stains, the shade can be removed from the installation brackets and soaked in warm water. Just wanted to let you know we received and installed our solar screen and it looks great. Photographs showing damaged packaging and parts are required. All wood alloy and faux wood slats carry a five year warranty. If a shade purchased through North Solar Screen, LLC. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. RollEase Inc.s liability in such cases applies only to the clutch mechanism and does not extend to include any related costs or expenses incurred by replacement, repair or return. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. The gap on both sides is 1 1/2 on each side. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. Cleaning Blackout Fabrics: Mounting one shade to go across multiple openings overlapping central posts can cause wear to fabric when high winds can force the fabric against the posts and this wear is not covered by warranty. To protect your pergola from bad weather! Operate the shade slowly to be sure the roll is correct; stop at once if the material runs to one side. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. Control all your equipment with just a click! If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 business days of delivery. Dear Debby, All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. We love the shades!., Dear Debby, NEVER use an alcohol or ammonia-based cleaner (such as Windex) on Verosol fabrics or allow those cleaners to come into contact with the silver side of the shade. 
When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. Darker colors on the exterior absorb more light and are therefore 10% more effective than light colors against the heat. Housing box, motor: The fabric is 2 7/8 narrower than the housing box. The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. We do not take returns on custom cut shades.). TaHoma is a WiFi to RTS gateway that can control up to 40 RTS channels. . Rinse thoroughly with water. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Fabric is cut narrower than the roller. A. Wireless battery operated wall switch that avoids cutting into drywall. The tracks or cables must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. North Solar Screen, LLC. Neither OEM nor North Solar Screen shall be liable for any special, indirect, consequential or incidental damages, including but not limited to loss of use. With respect to fabrics, the above warranty is limited to defects which cause fading, oxidation, flaking or discoloration. Before using anything stronger than mild detergent and lukewarm water, test an unobtrusive corner of the shade. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) Now we can comfortably use two west-facing rooms a sunroom and a bedroom during the heat of the day. zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation.
Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes, Multi-Channel to operate up to 4 individually or as a group. Each shade was labeled with the dimensions and numbered to correspond to the location on the diagram I had drawn. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. It makes a big difference in the temperature inside the room.. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Fabric Cutbacks The shade material is cut narrower than the roller: Metal components are made of corrosion resistant materials (powder coated aluminum, powder coated steel, stainless steel, or galvanized steel. It will age the film and leave additional chemicals on the surface, compromising the optical clarity of the material. My customers are happy and you can actually FEEL a cold breeze from our ac. If after going through trouble shooting steps, Tech Support tells you you need a replacement motor, let us know. If there is a smudged area use a mild, highly diluted dishwashing liquid with a clean soft cloth. We are EXTREMELY happy with North Solar Screens. On the side opposite the incorrect roll place a 3 inch length of 1 1/2 masking tape on the long edge of the shade material, or on the roller edge. Horizontal seams are double the thickness of material and 1/2 tall (picture is blown up). Its modern finish complements any dcor. I have to say that was one of the best constructed items Ive seen in a very long time. Avoid rubbing too hard. Somfy Warranty Somfy offers end product suppliers a 5 year warranty on all motors and controls. We are enjoying our deck and sunsets much more. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Additional layers of tape may be required until the shade rolls up evenly. Wipe off and buff with clean cloth. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. It also has a clear plastic wall bracket. If commercial spot cleaners are used, they must first be tested and allowed to dry on an inconspicuous area to ensure compatibility.
The bottom bar hangs below the housing box 2 when shade is rolled all the way up. Make sure to hose downtracks first if you have not operated the shades for a while. Defective Bead Chain Drive Unit, DAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products. Do this on small surfaces to ensure shade is completely dry before re-rolling back around the tube, otherwise permanent marking of the film surface may occur.
Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. We may check historic wind speed data in your area. The Eolis RTS Wind Sensor automatically retracts an awning based on wind-generatedmovements. In this record breaking heat the shades, kept down all day, have helped the inside temp stay about 10 degrees cooler than when we left them up. RollEase Lifetime Warranty: RollEase Inc. warrants that RollEase clutches shall conform to RollEase, Inc.s specifications and therefore, when properly installed in a window covering, in accordance with intended category, diameter, size, weight and assembly practices, and when used in conjunction with other RollEase, Inc. components or previously-approved components of other manufacturers, shall be free of defects in workmanship and materials under the normal use and service for which intended, for so long as the original purchaser owns the product. Estimated battery life for a single 12 volt wand is about 1-1.5 years. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Power cords & plugs come separate to cut to the appropriate length.Do notcut motor wires shorter than 18 as you will cut the antenna and seriously reduce the range of the remote. The Blackout Shade can roll over the Film Shade to give you day & nighttime privacy. Spray on lightly. Bracket protrudes 1 from the mounting point, and holds cable 3/4 from the mounting point. If fully enclosing the structure one should be ordered with a crank or one opening left uncovered as an emergency egress. Operating motorized shades without using the cable guides or side rails voids the motor warranty. The Symphony double honeycomb fabric is easy to care for. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. Do not continue to operate a shade that appears to be jammed. Thanks for all the help your company gave me to make sure these were measured correctly.
Sun sensor raises shade when it senses enough light, or lower when senses not enough because of nightfall, clouds, shadows from trees, etc. AllSomfy motors are backed by a full 5-year warranty NEVER use a Windex-type ammonia cleaner. This is usually caused by the installation not being level; the shade will roll towards the higher side. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. Ive enclosed a couple photos of the screens taken at 4pm with the hot, bright sun blasting away, but is nice and shady and cool on the patio, thanks to North Solar Screens shades! Do Not Use Detergents. Im very pleased. Damage to the fabric or failure of the bottom pocket weld are not covered by warranty if you install with the fabric overlapping a solid surface (posts, walls, window frames, etc.). Instructions no longer included in packaging.
Contact us for specific information about your particular order. Gap is the same on each side for motorized shades. Q: What is the depth required? Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390, Citadel Classic High Wind Zipper Track Solar, Citadel Brawny High Wind Zipper Track Solar, Mesh fabrics allow air to pass through for ventilation, Available in 3 densities to customize amount of sun, Enhanced with Microban, a biocide to inhibit mold and mildew, Darker colors give sharper outward visibility, better heat and glare reduction, Lighter colors provide more natural light, 10 year fabric warranty Phifer Suntex fabrics, Factory programs the remote to operate each shade. Returns MUST be put in a box and then shipped to us. Contact us for specific information about your particular order.Bottom bar and end caps extend 1/45/16 wider than the actual cloth. Normal wear and tear is not covered. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Verosol fabrics are also easy to maintain dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. In no event shall North Solar Screen, LLC. shades roller solar fabric Seams opening 3. Do not continue to operate a shade that appears to be jammed. Manufactured to fit spaces up to 20 w x 16 they withstand winds up to 35 mph. ***Shades larger than 126 wide x 123 high will require a horizontal sonically welded seam approximately tall. We may also request other photos/videos. 16 channels to operate up to 15 individually or in a group; Motors can be reset from the remote important feature for very tall shades, We recommend ordering the hand-held remote for easier programming of limit stops, Low voltage device, in most cases doesnt require an electrical box, If used with 1 shade, timer can be used to set limit stops, Multiple shades require multi-channel remote to set limit stops, Can be set to raise and lower shades once a day only, If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down, Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted), Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently, Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. Exterior Solar Shades are the best defense against the heat. The timer is a multifunction remote with 90 channels display and timer.
They are not defects. Good for exposed roller shades (no housing box) or for low light areas. To obtain service, contact North Solar Screen (866) 230-4700. Splines: Fabric is secured to the roller with a sturdy spline that runs the full width of the shade and is permanently affixed to the fabric so that it cannot slide out. SOMFY 5 Year Warranty (pdf). Rusting to stainless steel or steel components if within 3 miles of saltwater or adjacent to a chlorinated pool (warranty reduced to one year). Grande Solar Shades heavy duty construction are the ultimate in strength and durability. Must be flat, level and have no protrusions (trim or bolts) within your opening frame. We are happy to send up to 6 swatches per openness. AllSomfy motors are backed by a full 5-year warranty, Shop Online for Somfy Controls & Accessories. Expedited shipping for replacement parts. GREENGUARD Environmental Institute (GEI) governs and administers the GREENGUARD Product Certification program.
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