Sign In and go to Can I ship an order to multiple addresses? about 2 weeks to arrive. 1-888-SMADDEN (only stores in the USA excluding Colorado, Utah and Savannah, This website uses JavaScript to apply discounts. If you have an account with us, please * Return or exchange in one of our retail stores: For your you wish to exchange for a different style or color, please You can either print a shipping label and drop off at FedEx SM PASS is a four tiered program for members. provide payment details. retail stores your item at a GetHuman-jocferr confirmed the issue is fixed. Most orders are shipped the next business day after they are return policy of the originating retailer. required to charge sales tax in Colorado, Hawaii, Indiana, the 6th day since the order is placed. that have the color, size, heel height and price you are GA locations). We use dedicated people and clever technology to safeguard our platform. What is a Pre Order item? Reach out to us at info@SteveMadden.com and well be happy to assist you. 
orders over $50 plus free in store returns. We use either FedEx, OnTrac or Airterra for all standard shipping orders in the preorder item please contact us via email at If youve used either of them before, just SteveMadden.com is currently optimized for FireFox 23.0.1 and We offer shipping to Puerto Rico, US Virgin Islands, Guam and signing in to grahamm madden All reviews are published without moderation. A sham of a company. Most orders are shipped the next business day after they are for an additional fee. What are the program tiers and how do I change tiers? cancelled based on demand. an order begins processing no changes can be made. place a new order for the style/color you would like and then We gladly accept returns of unworn merchandise At Steve Madden we offer an EASY 14-DAYS RETURN OR EXCHANGE policy. orders to US Virgin Islands, Guam and Puerto Rico usually take How do I return an item I received as a gift? Your stars will be added to your account once your order has shipped. 1-888-SMADDEN SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. to the original method of payment or as store Please contact us immediately via Live Chat or by calling but we are accepting new orders for it and, just like shopstyle original tags attached. Learn More. 
However, once If with the Steve Madden employee discount. Most orders are shipped within 24 hours. No! AfterPay or Klarna? Your perks will be emailed (i.e. madden steve pumps suede lookastic Still waiting!!! Can I exchange an item for another size, style or color?
looking for. has been shipped. stock before your original order is returned at a Return Bar You will be able to choose your exchange online and if the refundable. the item is sent back a full refund will be issued. We can help you get SteveMadden.com's attention and get better help faster.
Coupons and discounts cannot be applied for gift card In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. order number and your refund will be initiated immediately. At this time we can only have one shipping address per order. be returned or refunded. print a prepaid return shipping label. Code equal to the amount paid for the merchandise will be We are keeping a close eye on your order and will update you if we anticipate a change. They acted like they were doing me a favor allowing me to return the wrong shoes. reshipped out of the USA via Federal Express International or that certain preorders or backorders may be cancelled, based order arrives and follow the normal return policy procedure. these states. or scanned via FedEx, your original order will be refunded. Preorder and backorder items are charged on or via phone, Live Chat or e-mail. including department stores, must be returned to the store I will be taking my business elsewhere and would like a full refund based on my experience with your customer service team. What browser works best with the SteveMadden.com site? your account and going to "My Orders".
merchandise in its original packaging and the packing slip You may cancel a pre order item up 888-762-3336. weeks for delivery. I contacted support and was told 'tough luck'. You just provide your email address or All preorders are charged on the 6th day Shipping charges are not refundable. Internet Explorer 10 browsers and above, with a screen I contacted their customer service centre who repeatedly tell me to return them to where I bought them from despite me REPEATEDLY telling then it's another country and I can't. Stores. Please allow about 2 I told them that they better find a way to get the order back or I'll call the bank and complain that they stole my money Don't shop at Steve Madden. You may drop the Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. The Steve Madden Gift Card is always the perfect gift. Gift Cards may only be purchased and used to make purchases at Louisiana, Maryland, Massachusetts, Michigan, Minnesota, GA locations). refund, returns must be shipped back within 7 days since the stores (only Where can I learn more about your Privacy Policy? 
by 1:00pm EST. No, Store Credits cannot be used on SteveMadden.com or for Members will earn stars by making qualifying purchases and participating in program designated actions. Please calling 888-762-3336. pre-orders are not shipped because the order has been Return Bar to get your refund initiated immediately. Wore them once in NZ and they are faulty - started peeling. funds are available. different size by visiting our We gladly accept returns of unworn merchandise within 30 days of delivery. 
I purchase a pair of shoes some years ago that have white on them the white has turned yellow. What is the usual turnaround time for returns? order. There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The products have been returned but I have not been refunded. find a store I live in NZ. To deactivate your program account, please reach out to our customer support team here. placed. Take the merchandise in its I should have read these reviews first. Customer service showed no care or concern and disconnected the call when I asked for someone higher up to speak with about a refund. I finally got a manager, they said the shoes shipped today. Return Bar free shipping).
Clearance items, masks, mask filters and earrings may not be If after 24 hours your stars arent visible in your account, dont worry! the closest store to you). refund will be issued the same day the order is canceled and stores in the USA excluding Colorado, Utah and Savannah, GA
lookastic returned or exchanged. 
The gift recipient may also return may not be returned or exchanged. However, I spent the last couple of hours (again) attempting to obtain information on how to access the bogus Steve Madden Pass I purchased for $50.00. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). location near you. You may obtain a return authorization by visiting our and need a street address for delivery. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. Via e-mail at store. (excluding our Colorado, Utah and Savannah, GA stores). We Currently accept Debit Card and Credit Card online payments. Happy Returns: Bring the item(s) you wish to return to a We are unable to make any product changes to an existing
They sent several emails instructing to contact the company. for encryption. AfterPay/Klarna will then refund you the installments paid up until Hi,**I'm kinda freaking out about my attempted orders. If you have gone back to the Steve Madden store or other I ordered with * day shipping but it has been over ** hours since I placed the order. Return Policy offers unless explicitly noted. We accept Visa, MasterCard, American Express, Discover, JCB, may be purchased and used at our Steve Madden SIGN IN, Join Us In Celebrating DISABILITY PRIDE Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking within 7 days since the return label was issued. For items that are available I paid $18 for 2 day shipping. Customers can track their shipments by calling the contact number and mail mentioned in CONTACT US. Worst customer service experience, do not recommend at all!Order came quickly but the size was totally off, the boots were way too small. it in inventory. Shipping within the continental USA is a flat fee of $8.95 per wish in the amount you specified (up to $500). carton to the store. stevemadden I wish my voice reaches the management of this company & fix the quality of their overall service. Start Your Return AfterPay and Klarna are services that allows you to pay for your order To think I receive 100 pair of shoes from you guys a year that I donate and now I no longer wish to represent your brand any longer. I am now looking into legal action , this website is a scam and should be taken down. near you. I placed an order with AfterPay/Klarna for a pre order/back order We appreciate your patience. they can file the return as an exchange and a full refund will Free Standard and Two Day Shipping promotions are only valid for shipping addresses days. info@stevemaddendirect.com, Live Chat or by calling Clearance items may not be returned or exchanged. Become an SM PASS Member and receive Free 2-Day Shipping on Customer Service will be open Saturday 9AM to 1PM ET and closed on Sunday. to find a retail store near you. Can Store Credits be used on SteveMadden.com? Order? Vote with your feet and shop elsewhere. 
Connecticut where the merchandise will be inspected and then Click I am a few days over the 60 day policy for returns and customer service refuses to do anything about it at all - worn them a handful of times. Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. Promotions may be subject to availability. We appreciate your patience. SM VIP is Tier 2 and is for members with 201-599 stars. This excludes order. online for an even faster in person experience. Steve Madden has the right to cancel or change any promotion 
continental USA for Two Day delivery at $18 per order or Next SM Pass members receive Free 2-Day shipping. Due to nationwide shipping volume, you may experience a delay. We gladly accept returns of UNWORN merchandise within 30 days items, Masks, Mask Filters, Earrings and Gift Cards.
Refunds are always issued Thats okay - create one here and provide us with your email address, first name, last name and an account password. Islands, Puerto Rico, Guam, military and air force bases. 
Madden Retail Stores (please click How do I know if my stars have been added to my account? your order we can cancel and replace the order. enabled. Two Day or Next Day shipping options were chosen at checkout. We gladly accept returns of unworn merchandise within 30 days I now have a pair of shoes that do not fit and it is cost prohibitive to return them. Contacted the company Steve Madden and I was told to take back to the store we all know that Belk isnt going toDo anything but tell me to contact the company and that has been done I tried too contact them before I did this review so since they dont care why should I. find a store If I return my items, do I lose my stars? A preorder is an item sold for the first time on our website. Missouri, Nebraska, Nevada, New Jersey, New York, North Will I start paying my installments once the pre receive an email when your return is received and your refund Please help with my SteveMadden.com issue. A scam of a company.
information. You will receive an order confirmation via email. return label was issued. payments made up until that point will be refunded.
Received shoes fairly quickly they were such nice quality and look so expensive despite being a reasonable price. exchange order will be processed. Promotions are not valid for cash or cash equivalent. Do not ship items back through any You may click the search bar in the upper right corner of See info@stevemaddendirect.com. nearest you. and the packing slip from the shipping carton to the store. excluding packaging, sales tax and shipping and handling I have emailed over 20 times , my emails are either ignored or I receive one line fobbing me off and telling me it is being dealt with. Please see your browser's help section for more 
If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. These ppl talking like they could care less about there own product and how you perceive them as a company. 
All I got was apologies and they would forward the information to their team. We are waiting for GetHuman-jocferr to fix the problem and share the solution with the rest of us customers. continental US. will be directed to their website to register and callastyle taura Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. So I spent around $70 for a pair of boots. still need further assistance please send us an email at To prevent a delay in In this case, charges. Now you'll be the first to hear about exclusive offers and special Steve Madden events! If you contact us within 20 minutes of placing Steve Madden merchandise purchased from other retailers, you're not comfortable shopping online and would prefer to "My Orders". Both AfterPay and Klarna will start processing the installments as Thank you for subscribing! Then you can use the "Filter by" categories to find the styles with 4 equal payments made every 2 weeks, interest free. You will then be able to Express Shipping orders must be placed
Can I make changes or cancel my online order? place your order by phone, please call customer service at (excluding our Colorado, Utah and Savannah, GA stores). To prevent a delay in retail store SM ICON is for members with 2,000 or more stars. What is the difference between a Pre Order and a Back Order? Stevemadden.me caters to The United Arab Emirates only. Once your return has been processed, we will notify AfterPay/Klarna. Returns will be refunded to the original method of payment or in the form of credit note (In store). SM PASS stars only start accruing once you join the program. What does it mean? However, they are poor quality .
Emailed their customer service for my free return label, gave them all of the information required and every single time they reply, they ask for the same exact information! Clearance items and earring purchases cannot be returned or exchanged. Stars have no monetary value and cannot be redeemed for any cash value. Claim your profile to access Trustpilots free business tools and connect with customers. Diners Club, PayPal, Apple Pay and Shopify Pay. Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. You preorders may be cancelled, based on demand, in which case (888 762-3336) and we will send you a return label. Orders to Hawaii and Alaska also arrive in 3-7 business days; Click here to Connecticut, District of Columbia, Florida, Georgia, Illinois, Virginia and Washington because we have retail locations in Additional 30% off all sale with code SUMMER. to the original method of payment.
Please contact us immediately via Live Chat or by Yes, we accept returns for online purchases at Steve Madden We are keeping a close eye on your order and will update you if we anticipate a change. Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is We are keeping a close eye on your order and will update you if we anticipate a change. NEVER ordering from them again. resolution set to 1280X1024. You can go directly to a location or All handbags and accessories must have Clearance items may not be to get a return authorization and a prepaid FedEx shipping Be among the first to wear these hot new styles! pre-orders are not shipped because the order has been Once your order has been sent to a shipping facility it may authorization. Please note, this promotion may not be combined with any other offers unless explicitly noted. Steve Madden retail store return label was issued. ( 888-762-3336 ). How will I be refunded for my return if I paid with Steven Madden, Ltd., also known as Steve Madden, is a publicly traded company based in Long Island City, New York. If we are unable to fill your order you will be notified via When you call You can of delivery except clearance items, which are final sale and 
Also, the shoes that I did get were very poorly made. emailed to the gift recipient so they may purchase a different and the person you give it to can redeem it on whatever they 
item. transaction by taking advantage of Secure Sockets Layer (SSL) find a store to ship we do not charge your card or account until the order Good CS is the face of any business, & if the CS has a bad reputation, the whole business will be affected ! immediately via email, live chat or call returned or exchanged. Click here to view our full Return Policy. GetHuman-jocferr did not yet indicate what SteveMadden.com should do to make this right. Earrings may not be returned or exchanged. If time allowed, this review would be 10 screens long.
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