zendesk api search tickets

The cursor specified by the after_cursor property in a response expires after one hour. "next": "https://example.zendesk.com/api/v2/search/export.json?filter%5Btype%5D=ticket&page%5Bafter%5D=eyJmaWVsZCI6ImNyZWF0ZWRfYXQiLCJkZXNjIjp0cnVlLCJ0aWVCcmVha0ZpZWxkIjoiaWQiLCJ0aWVCcmVha0Rlc2MiOmZhbHNlLCJzb3J0VmFsdWVzIjpudWxsLCJleHBvcnRlZFRodXNGYXIiOjAsInNlc3Npb25TdGFydCI6MTYwNzAzOTI1Mzk4NSwiY3JlYXRlZEF0IjoxNjA3MDM5MjUzOTg1LCJzYWx0ZWRSZXF1ZXN0SGFzaCI6LTQ5ODM0ODc3LCJzYWx0ZWRDdXJzb3JIYXNoIjotMjQwMzQ4MjgwfQ%3D%3D&page%5Bsize%5D=100&query=hello%26page%5Bsize%5D%3D100%26filter%5Btype%5D%3Dticket". This returns all the open tickets that are assigned to the Level 2 support group. the quotation marks. You can also specify "none" to return tickets by requesters who An array of objects that represent agent followers to add or delete from the ticket. The query syntax for {search_string} is detailed in the Zendesk Support search reference, but this section gives a quick overview. You can search for a ticket form and get results for all tickets where that ticket form is For most businesses that use Zendesk Support, the requester is a customer, but requesters can also be agents in your Zendesk Support instance. See Audit events. See, Write only. fieldvalue keyword. The type property returns records of the specified resource type. You can also use the Is there a way to search for tickets created in a certain date range but only find tickets that were modified before or after certain times of day? To search articles in Help Center, see Search in the Help Center API documentation. I tried both and got the same results I got 2 months ago. For example, the following search returns all tickets that use the Change Request All properties are optional. It uses defined URL parameters for advanced searches instead of the query syntax discussed in this article. The status property returns tickets set to the specified status. The ticket submitter. Comments are private and can't be modified in the following cases: In any other case, comments default to private but can be modified with the comment privacy parameters. time. The request returns a data object with the following properties: Agent delete permissions are set in Support. The URL parameter has to be url-encoded for the request. 1, 2014: For more information on using date and time in your search, see As Abraham K. from Zendesk said. A macro ID to be recorded in the ticket audit, POST requests only. "after_cursor": "eyJmaWVsZCI6ImNyZWF0ZWRfYXQiLCJkZXNjIjp0cnVlLCJ0aWVCcmVha0ZpZWxkIjoiaWQiLCJ0aWVCcmVha0Rlc2MiOmZhbHNlLCJzb3J0VmFsdWVzIjpudWxsLCJleHBvcnRlZFRodXNGYXIiOjAsInNlc3Npb25TdGFydCI6MTYwNzAzOTI1Mzk4NSwiY3JlYXRlZEF0IjoxNjA3MDM5MjUzOTg1LCJzYWx0ZWRSZXF1ZXN0SGFzaCI6LTQ5ODM0ODc3LCJzYWx0ZWRDdXJzb3JIYXNoIjotMjQwMzQ4MjgwfQ==", Comparing cursor pagination and offset pagination, Paginating through lists using cursor pagination, User records with the exact string "Jane Doe", Tickets created in the MD Photo org after July 17, 2012, Tickets where the value of the custom ticket field identified as 455214213 is "Shoes", The number of resources returned by the query corresponding to this page of results in the paginated response, The facets corresponding to the search query, May consist of tickets, users, groups, or organizations, as specified by the, The type of error. This endpoint is for search queries that will return more than 1000 results. -custom_field_360015212345:Microsoft ==> gives all results but Microsoft, and I can't sort it by the custom field. All of the other custom fields types except the lookup relationship field For example, if your customer emails your support address, this creates a ticket with the customer as both the requester and submitter. heyO Erik - there isn't a specific search filter toonly show archived tickets, but searching for tickets with a status of closed that were updated before 120 days in the past should return those: (2022-01-11 is 120 days ago if searching today). To learn how, see Paginating through lists . zendesk advaiya zendesk api help drupal project ctools plugins interact module uses As a result, the request may return multiple tickets with the same external id. Search results can be ordered and sorted using the order_by and phrase"new". sorting ticket search results, Searching by date and See these instructions . }}, {"subject": "Help! https://MYDOMAIN.zendesk.com/api/v2/groups/GROUPID/users. ", "subject": "The printer is on fire over here too", curl https://{subdomain}.zendesk.com/api/v2/problems.json \, curl https://{subdomain}.zendesk.com/api/v2/problems/autocomplete.json?text=fire \, -X POST -H "Content-Type: application/json" \, Mark Ticket as Spam and Suspend Requester, Restore previously deleted tickets in bulk, Protecting against ticket update collisions, Creating custom roles and assigning agents, Creating custom roles and assigning agents (Enterprise), Permission for agents to add add attachments to a comment. requesters. It will not include the prefix of a longer word ("topology"), or data where the string "top" appears in the middle or end of a word ("stopwatch", "desktop"). described in the following table. applied. Accepts a comma-separated list of up to 100 ticket ids. Other operators include < and >, the minus sign -, and the wildcard character *. Alternatively, if you only want incremental changes based on the most recent change, consider using one of the Incremental Export endpoints. not included in the results. Therefore, use the Requests API to let end users view, update, and create tickets. zendesk ticket support audits developer docs rest api This information is under the end user section. used when searching ticket data. sidebar iframe zendesk direct message), twitter_fav, twitter_favorite, "twitter favorite" (from a The Web portal is deprecated. Returns a maximum of 1000 records per page. For example: See Searching custom ticket By default, the requester of a ticket is the submitter. in the Support Help Center for ticket merging rules. Search for a specific value in any custom ticket fields by using the, Search for a value of a specific custom ticket field. Sort by. For more information, see the, Possible values are "updated_at", "id", "status" (ascending order) or "-updated_at", "-id", "-status" (descending order), Possible values are "assignee", "assignee.name", "created_at", "group", "id", "locale", "requester", "requester.name", "status", "subject", "updated_at". Examples: query=type:organization created<2015-05-01. An object that adds a comment to the ticket. you can search for the numbers that the requesters entered in the }}]}' \. @@- I think the reason this search wasn't included in the Search Reference article is that this specific command doesn't seem to return archived tickets, whereas other search commands do. The count property shows the actual number of results. For example, the search results for "top" will include data that match the string "top" as a single word, or a single word in a longer phrase ("top tier"). name or partial), email address, user ID, or phone number. Or how might I search for this? ', 'https://{subdomain}.zendesk.com/api/v2/search.json', Building a custom ticket form with the Zendesk API, Improving performance by creating tickets asynchronously, Adding tags to tickets without overwriting existing tags, Tickets vs Requests APIs: How to select the right option for your project, Making cross-origin, browser-side API requests, Best practices for avoiding rate limiting, Making API requests on behalf of end users (Zendesk Support), Using the API with 2-factor authentication enabled, Exporting a ticket view to a CSV file with Python, Using OAuth to authenticate Zendesk API requests in a web app, Creating and using OAuth tokens with the API, Requesting a global OAuth client for a Zendesk Support integration. example: Search for all tickets with or without attachments using. When making requests beyond page 100, you can make 5 requests every 1 minute. Zendesk does not support or guarantee the code. Returns tickets whose type is "problem" and whose subject contains the string specified in the text parameter. The result set is ordered only by the created_at attribute. field by its numeric ID, which you can get from the URL of the Ticket If you know the "Group ID" that the user can be in you can do this search: Was no so easy to arrive to this conclusion Wow, thanks for that! For example: custom_field_shipstation zendesk Edit: The culprit this time turned out to be that the ticket fields page, adds a space to the id when you copy it, even though it doesn't look like it when you highlight the number. zendesk checkmarket survey send closes ticket start Here are the valid sorting and ordering keyword and value pairs that you can use: All of the order_by and sort keyword/values pairs can be

Zendesk recommends that you obey the Retry-After header values. Examples: Specify the name or ID of an organization. Pagination for more information. user roles, Searching custom Searches with type in the query string will result in an error. Please feel free to contact support if this isn't working for you. You can delete 400 tickets every 1 minute using this endpoint. Use the Show Job Status endpoint to check for the job's completion. custom ticket fields using the tags that you assigned to the custom

in the Zendesk GDPR docs. You use this keyword to search for tickets that either do or not contain file user ID, or phone number. The id of the brand this ticket is associated with, The ids of users currently CC'ed on the ticket, POST requests only. To find tickets that include either of two tags, use: This returns all the tickets that have a custom field with the This works for all the user role properties in tickets: You need to use both of the keywords together in a search statement, as in this In the description above, we see that a ticket's first comment author can differ depending on who created the ticket. The submitter always becomes the author of the first comment on the ticket, Enterprise only. Properties such as created, updated, and solved can return records for a specific time, on or before a certain time, and on or after a certain time. This endpoint returns a job_status JSON object and queues a background job to do the work. brand ID. Returns a list of tickets where the custom An array of the IDs of attribute values to be associated with the ticket, Enterprise only. Additionally, you can search only a specified custom ticket field using tickets with For more information on creating tickets, see: Accepts an array of up to 100 ticket objects. You can use the bulk update format to add or remove tags to the tag list of each ticket without overwriting the existing tags. Zendesk has both a Tickets API and a Requests API. Every ticket has a requester and submitter. ticket was submitted by an agent on behalf of the requester. To get a list of all tickets in your account, use the Incremental Ticket Export endpoint. :), HeyO CJ Johnson - if you're seeing results that differ from our documentation, please contact Support to look into that further, About that "wildcard search on values for specific custom fields as documented today:" The article is still not correct here. There are two valid values for this keyword: You can also search for a file attachment by name. If your custom field assigns a tag to the ticket, you can also search for If new resources don't appear in your search results, wait a few minutes and try again. Disclaimer: Zendesk provides this article for instructional purposes only. The response is similar to the response of GET /api/v2/search.json?, with a few changes: "https://{subdomain}.zendesk.com/api/v2/search.json", "https://example.zendesk.com/api/v2/groups/1835972.json", "Sorry, we could not complete your search query. The audit object has an events array listing all the updates made to the new ticket. Not all of the ticket data is searchable. Enter times using ISO 8601 syntax. See Creating custom roles and assigning agents (Enterprise) Accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids. The assigned agent or other entity. checkbox custom fields, you can search for tickets with the field To run the script, replace the placeholders with your information.

Possible values include new , open , pending , hold , solved , or closed . Does anyone happen to know how to search for the Submitter ROLE? yourself, Ordering and "description": "The fire is very colorful.". Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. The id of a closed ticket when creating a follow-up ticket. You can also search by user, organization, and group properties. Please refer to the article below: https://support.zendesk.com/hc/en-us/articles/217385687-Using-Zendesk-Support-advanced-search#topic_v5y_pp3_y5.

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zendesk api search tickets