If we can put a smile on a little girl's face and make them feel beautiful like they are, we have done our job! If you have any questions or concerns about shipping please feel free to contact us. At this point I just want my refund of $260. We will always carry the lowest prices and the trendiest products around. It started just the two of them shipping out orders, but are now honored with a team of around 70+ employees shipping out thousands of orders per day! I ordered 14 items for my daughter for Christmas from this site on 12/15 and paid 2 day shipping for $27. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. All Local Pickup orders must be picked up within 90 days ofreceiving your pickup email, if not, items in your order will be restocked and you will not receive a refund. Do Not Sell or Share My Personal Information. The return policy is really non existent. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If your need your order rushed please choose the rush order and add that to your cart. Diane owning a business herself with her husband for 30 years had the knowledge of how to run a company, and together with her daughter's year of designing and research in starting this store, Sparkle In Pink was created. Once the package leaves our warehouse it usually takes 7-10 days to receive as stated on our website. I ordered my daughter several items for Halloween and a few pairs of pajamas. They believe in treating their customers just as we would want to be treated. BBB is here to help. My order did not go through but took my money out of my account anyway. All Sparkle In Pink products are for use at your own risk. We are always ready!
As a result, the strict return policy is misleading. Being a young college student money was tight, so she started making her own accessories and clothes to dress her daughter. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. Quynn would shop all over for the cutest clothing and accessories to dress her daughter in, but everything seemed to be overpriced and she could never find just what she was looking for. You can use that number to track your package throughcarrier tracking services. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. Please note that we do not process or ship orders Saturdays and Sundays. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. She would get asked all the time from friends, family, even strangers where she got everything from, so she decided to open her own store and find a manufacture that could mass produce her designs so she could sell them at an affordable price. You do not need a PayPal account to check out with PayPal. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. The day you reached out and your package was going to be a little delayed, she immediatelyrefunded you for the extra money you paid for rush ship.
Our products contain small components and could potentially become a choking hazard. Price and other details may vary based on product size and color. Your systems in place are lackluster and checking out is primitive. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. If you were to file a claim with any other company it generally is thirty days to file a claim. There was no money taken out or exchange of money from Sparkle In Pink. Therefore, if the carrier is slower than usual you could very easily not receive your item before the return window closes. In addition, I had to pay for shipping! Extremely sketchy customer serve practices. Our products contain small components and could potentially become a choking hazard.
Sinceyour package is delivered it is not covered under our carrier insurance, if it was not delivered it would have been covered in full. You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. I posted about it on the blog I run asking if anyone else had a means to get in touch with them.
We are not responsible for any lost or stolen packages. Unfortunately I received an overwhelming amount of comments from other customers with similar issues. Shop products from small business brands sold in Amazons store. Please allow items that are personalized and/or embroideredan additional 2-3 business days to ship out. We are located at 313 W 12800 S, Suite 310, Draper, UT 84020. How do we get such adorable clothing you might ask? Upon calling the company again, they cannot find any trace of the package; the USPS cannot find it either. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. Thank you so much for your order!! I ordered several outfits for my granddaughter birthday. The SIP Family makes an outstanding team! SIP is more than just a clothing store, at least we think so. The shipping was severely delayed. At Sparkle In Pink, we are committed to providing quality service and showering our customers with attention. Here is a copy of the failed transaction, due to an incorrect zip code. At 19 years old Quynn had her first baby girl Halli who was the inspiration in starting this store. When I reached out to Sparkle In Pink to explain that the lost package was not something that I found acceptable; they told me its the holidays and that I should have expected that. We see you were successfully able to place three orders using our $5 moving sale since filing this complaint with the BBB, so we hope you love what you receive and itmakes up for this inconvenience you experienced. Every package shipped out of our warehouse is fully insured, once a package does not receive a scan for ten days we file a claim with our shipping company and get the customer refunded in full. 14 business days to return from date of purchase with ship times of 9 to 15 business days at best. The 29th has now come and gone, and no movement from the package. Then they told you that all of our packages are fully insured and if it did go missing (which rarely happens) we would get a claim filed for youwith our carrier insurance and get you fully taken care of and refunded in full. Our promise to you:We will always carry the lowest prices and the trendiest products around. I agree that you guys were kind although I dont think it was helpful, but I think consumers should understand your true policy of what to expect regarding shipping if an issue arises. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. Weekends are not considered business days, so we shipped it out in the time promised. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing, If you don't want to pay for shipping, and are located in Utah, you're in luck! We would be more than happy to send you a return label, return all items on us and we will get you refunded in full for your entire order. Once your order has been shipped you will get an email sent to you with a tracking number from paypal. We have tried to make our return policy as fair and easy to understand as possible. It looks like the payment never went through. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. We design our clothing so we are original and focus on selling only the trendiest and highest quality items. The company did eventually offer a return but because of the charges I would have been out $20 with no items to show for it. Let us know what you'd like to do and we will get you taken care of. They explained that the package would get to my address on the 29th of November. Our current processing time is 1-2 business days. Sincerely. "We are sorry you had a poor experience with our business. They are expecting me to wait an additional ten days, for a package that no one can seem to find.
Unable to process a payment for $45.42 USD using a Mastercard ending in ****.1:46 PMThe zip code you supplied failed validation.Authorization Key***************************MessageThe zip code you supplied failed validation.Amount$45.42Gatewayshopify_paymentsStatusfailureTypesaleCreatedJul 20, 2021, 1:46 PMInformation from the gatewayErrorCharge***************************Codeincorrect_zipMessageThe zip code you supplied failed validation.Paramaddress_zipTypecard_errorError codeincorrect_zip. Quynn Larsen founded Sparkle In Pink in 2011. Once shippedstandard shipping takes 2-8 business days to deliver. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. We take great care of our customers. I wanted my order simply reinstated because they were at fault. They is not way for me to track my items because they refuse to give me a tracking number. I explained my dissatisfaction but no where in that chat did I tell her to cancel my order outright. Sincerely,*************************. We'd like to clarify a few things you mentioned that aren't exactly correct to hopefully assure you we do in fact have our return policy clearly stated and that it's easy to find and understand. Luckily my bank will have no issue getting my money back from them, but they should think about doing what is right for the customer, and working with the customer when they have paid for goods that are no longer trackable. I want refunded at this point and a return label to send them their damaged item back. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If the difference is not paid within 48 hours we will refund your order. The staff stopped helping me and I am now being emailed by a company called Route which is their insurance that pays for lost shipping packages. *please note, Local Pickup shipping method will only be displayed if you live in Utah.*. Ive tried calling you since to find out if I need to send the damaged pjs back but still cant get in touch with you. I give up at this point on getting the items. This package had been scanned with no known location after arriving near me and leaving twice. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. Big sales can be frustrating sometimes but so fun to get a great deal. Im just annoyed with this whole experience. Please note we do not process or ship orders Saturdays and Sundays. We do not ship an order until the e check clears. All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Sparkle In Pink. Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items.
I rushed as fast as I could to place my order and I was left with half the items I wanted. If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility. Rush shipments are shipped out same business day if order is placed, FedEx Priority Overnight will ship same business day if order is placed. Which is fine but should be clearly spelled out. SIP return policy is chunked out into 4 sections and missing from the product description page despite having a tab for it. It looks like you placed an order with us on Friday the 15th and it was shipped out on Tuesday the 19th. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. I am so sorry that you have had an issue with the company Spanklingme.com. We are so sorry you feel this way. Your recently viewed items and featured recommendations, Select the department you want to search in. When I finally received my package it contained only a pair of pajamas with a damaged zipper. No longer do parents need to break the bank shopping for their children's clothing. They had no idea what was going on with the package according to the **** own staff. I even attempted to get in touch with them via social media. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. Do Not Sell or Share My Personal Information. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Let us know what you'd like to do, we are more than happy to help as we take customer servicevery seriously. We advise our customers to never leave a young child unsupervised while using our products. Her mission was to offer moms the trendiest boutique products at wholesale pricing. 
MERMAID Gel Polish, Premium Soak-Off Nail Polish with Aquatic GLIMMER & Iridescent SPARKLE, Daisy Nails (with Glitter) Made in USA (Pink Powder (242)), FUNKAKA Glitter Glow in The Dark HTV Vinyl, 12 in x 8 Feet Glitter Pink Heat Transfer Vinyl (Glitter Luminous Pink), Sparkle Pink Eyelash Hello Gorgeous Throw Pillow Covers, Super Soft Square Cushion Case with Zipper Closure, Plush Cozy Pillow Case for All Seasons Use, Decorative Cushion Covers for Home Office Car, Hot Pink Glitter Sparkle Crow Beads Pony Beads Made in USA 6x9mm, Jefferson Iridescent Child, Kids Lightweight Sneaker, Melbourne Hardside Expandable Spinner Wheel Luggage, Pink, 3-Piece Set (20/24/28), Women's Short Sleeve V-Neck Long Evening Dress 09890, Womens Off Shoulder Ruched Bodycon Cocktail Dress Party Wedding, Pink Rose Disco Cake Pack x 2 units 10g in total (5g each jar) Oh Sweet Art, 3Pcs Baby Girl Outfits Set Long Sleeve T-Shirt Tops Flowers Pants with Headband, Vegan Nail Polish, Limited Edition Valentine's Day 2022 Collection, Pink, Pretty in Ink, 0.46 Ounce, Just Born Boys and Girls Newborn Infant Baby Toddler 2-Pack Hooded Bath Towel Set, Pink, One Size, Unisex-Child Modern Jogger-Debbie Sneaker, Glow in the Dark Gel Nail Polish Set - Neon Pink Bright Luminous Gel Polish Set Fluorescent Bright Nail Glow Gel Effect Soak Off UV 6 Colors Gel Polish for DIY Nail Art Design, Toddler Baby Girl Sleeveless Tops Plaid Button Summer Shorts Set Clothes Outfits, Set of 5 Bling car Accessories for Women Girly,Diamond Steering Wheel Covers Universal Fit 15Inch,Rhinestone Seat Belt Covers 2pcs,Glitter Shift knob Cover,Crystal Push Start Button BlingPink, Women's Lily Multiple Colors | Womens Shoes | Womens Lace Up Loafers | Comfortable & Light-Weight, xo, Fetti Decorations Hot Pink Iridescent Fringe Foil Curtain - Set of 2 | Bachelorette Party Bridal Shower Backdrop, Wedding, Birthday Photo Booth, GUAGUA Compatible with iPhone 8 Plus Case, iPhone 7 Plus Case Glitter Sparkle Bling Shiny Cover for Girls Women with Extra Ring Holder Kickstand Slim Protective Cases for iPhone 7/8 Plus 5.5" Pink, 9PCS Girls Hair Accessories Party Highlights Colorful Clip in Tinsel Hair ExtensionsSynthetic Straight Long Hairpiece (Rainbow Color), unisex-child Chuck Taylor All Star Low Top Sneaker, 60 Sheet Bulletin Board Border Shine Glitter Bulletin Board Border Decorative Bulletin Board Trim Poster Borders for Classroom Decoration (Gradient, Blue and White Pink), Women's Fashion Floral Art Sneaker Painted Canvas Slip-On Ladies Travel Shoes, Unicorn Backpack for Girls 4-6 - 16" Pink Unicorn Sequin Backpack with Reversible Sequins, 3D Ears and Horn | Unicorn School Supplies, Pony Beads Pink Glitter Sparkle Crow Beads Made in USA 6x9mm Large Hole, 20 Pcs Glow in the Dark Hair Extensions Clip Luminous Colored Hairpieces Party Rainbow Hair Clips Synthetic Neon Fake Hair Clips Hair Accessories for DIY Women Kids Girls, 10 Color (Curly Hair), Women's Chunky High Heel Sandal Strappy Open Toe Ankle Strap Dress Shoes for Women Bridesmaid Ladies in Wedding Bridal Evening Homecoming Prom, Hair Tinsel Kit Strands With Tool 48 Inch 3 Colors 1500 Strands Fairy Tinsel Hair Extensions Sparkling Shiny Silver/Gold/Pink Hair Tinsel Heat Resistant Silk Holographic Hair Tinsel (1500 Strands), Hickey Organic, Long Lasting, Moisturizing, Matte Lipstick Refill: Hydrating and Highly Pigmented Finish 0.16 Ounces (Hot Pink), Dip Powders dp.06 Coral Reef (Coral Pink), Glow in The Dark Body Face Glitter Gel for Women, 12 Colors Glitter Gel Makeup Chunky Fine Glitter, UV Black Light Glitter for Body/Face/Hair/Eyeshadow, Glitter for Carnival Party(Not Loose Glitter), 12 Pieces Pink Beach Ball 16 Inch Inflatable Glitter Beach Ball Hot Pink Swimming Pool Balls Large Confetti Beach Balls for Kids and Adults Summer Parties Supplies Hawaii Luau Party Favor, Soak Off U V LED Gel Nail Polish - Sparkle Grapefruit (018) 10ml, Maria-2 Clear Chunky Block High Heels for Women, Transparent Strappy Open Toe Shoes Heels for Women, Pearl Gel Nail Polish, Glitter Drawing Gel Polish Shell Thread Shimmer Mermaid Nail Gel Soak Off UV Gel for Salon At Home DIY Manicure, Biodegradable Holographic Body Glitter Gel for Body, Face, Hair - Vegan & Cruelty Free - 1.7 oz (Bio Galaxy), WallPops DWPK2466 Watercolor Dots Wall Art Kit, Pink, Fcclss Cell Phone Case for Motorola Moto G Stylus 5G, Moto G Stylus 5G Case Glitter Sparkle Quicksand Flowing Floating Liquid Case Heavy Duty 2-in-1 Shockproof for Women Girls Men, Hot Pink, Minnie Mouse Unicorn Pretty in Pink T-Shirt, All customers get FREE Shipping on orders over $25 shipped by Amazon. RE-PLAY Made in USA 3pk - 12 oz. Visit our Privacy Policy, which is incorporated by reference into, and made part of, these Terms. I have screenshots. We want our clothing to be something our customers will love, and that every kid will want to wear again and again! I did not receive anything else aside from the damaged pajamas. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. Sparkle In Pink has came a long way since we first opened October 10, 2011. Our apologiesagain for your frustration. 
IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. I was livid and they profusely apologized but left me with sorry nothing I can do. This allows you to pay for your order over time, but still enjoy the clothes now! I think that is pretty common with shipping companies none of them are perfect but do try their best as well. They started in Quynn's unfinished basement, and are now in a 100,000 sq ft warehouse and busting at the seams! All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. International Association of Better Business Bureaus. You do not need a PayPal account to check out with PayPal. Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly. You should check the Privacy Policy frequently for changes. You can use that number to track your package through during it's journey to your home. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Is a costume a Halloween holiday item or a year around play costume? Do Not Sell or Share My Personal Information. The scans simply say late in transit. We have a small team of professional designers who are constantly looking for the latest trends and designing with you, the customer in mind. I was missing everything else I ordered. If you have any questions or concerns about shipping please feel free to contact us. It will give you the option to use your PayPal account or not while your checking out. Please let us know if theres any way we can help or improve, or even if you want to just talk fashion! We are so sorry for your frustration but if the items are sold out, they are out of stock. Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. We are not responsible for any lost or stolen packages.
I was told no the whole order had to be cancelled and reorder the items I wanted. Sparkle In Pinkis committed to protecting your privacy. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. 
A common misconception is that it must mean we offer poor quality products, but no! Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. Thank you so much! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I then explained that since I wasnt getting the package anytime soon, I wanted a refund since I didnt get the goods that I paid for they then explained to me that after ten more days, ten more days than the 15 days I had already waited, I would be able to start the process of them trying to find the package. After over a year of designing the clothing line and research finding the right manufactures, Quynn asked her mother Diane Larsen to go in on the business with her. Again, our apologies for your package not arrivingon time to you, it doesn't happen, not very often, but it can happen with all shipping carriers. If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.
Everyone is so passionate about Sparkle In Pink and all of it's potential. Of course Im not gonna do that knowing how hard it was to get what I wanted. Refunds are issued back to the original method of payment or with an online credit. Now, how is it that our prices are so low? Checking out with Sezzle or Afterpay will break your order into 4 separate payments, but your order will ship immediately as any other order. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days.
No one emailed me back about my concerns. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. We process and ship all orders Monday through Friday. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Customer Reviews are not used in the calculation of BBB Rating, of those, 6 complaints were closed in last 12 months. 
To ensure this does not happen, please make sure you provide the correct address at checkout. E checks can take anywhere from a few days to weeks to clear. Most customers receive their order within 5-10 business days of ordering. You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again.Sincerely,The SIP Team. It looks like you were taking advantage of our $5.00 moving sale and while you were checking out some of the items became out of stock. Next thing I know my order is canceled and Im refunded.
If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method.
There are times shipping companies get delayed a day or two for weather, holidays etc. Orders are processed in the order in which they are received. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. That was not the case. Please note that we do not process or ship orders Saturdays and Sundays. All Sparkle In Pink products are for use at your own risk. This is a once in a lifetime sale and have stated very clearly once inventory is gone it is gone.
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