rheem xg38t06en38u1 parts

I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. FAQ. No injuries have been reported. After doing some research and talking with a few people in the industry, it's apparently common for these companies to charge full rates for "warranty" repairs. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. A0515XXXXX Currently no videos available for this product from the manufacturer. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. We were unable to keep it relit. 0000427880 00000 n You currently have no products in your Shopping Cart! After speaking with several plumbers it was determiners that the internal seal had cracked, making it unserviceable. This is the third Rheem water heater we have had in 2 years! What a shame. My water heater burned up and it was a part of a warranty claim.

0000007430 00000 n 0000524238 00000 n Rheem is telling me they will send a certified plumber with a new HWH and replace it at their expense. 0000521534 00000 n It's like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why I'm buying another brand. Two years later it has failed and its bottom tank leaks. hOKa~w}j[BQZlH#Ea%"&]t! Expansion Tanks Also, when you return the unit Rheem refunds on a pro-rated basis. 0000537672 00000 n 0000443232 00000 n 0000524891 00000 n Rust on the tank is a sign of failure of the inner lining and will only get worse. So, on Tuesday morning, I called to track the part. 0000426749 00000 n Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire. I have never had a water heater rust on the outside from condensation. There is a 8.5 x 11 sticker on it saying, "Do not return to place of purchase." 0000591713 00000 n Very upsetting. 0000529217 00000 n Tools 0000530639 00000 n 0000532999 00000 n Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. They should be able to get you the parts you need. 0000529363 00000 n When the front panel was removed by the repair guy Several wires were burnt off. We are not happy and will never get another Rheem hot watertank again! Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. We have a 50 Rheem model #XG50S12DM4000.

0000526337 00000 n 0000537380 00000 n This went out 4/23 and it is now 6/15 and I still have not gotten any response back from Rheem. 0000533954 00000 n My wife came to me saying we didn't have any hot water, and it was 27 degrees Celsius outside Well that's strange, so I went down to the mechanical room to investigate, and after trenching through water to get into the mechanical room, I found the hot water tank had imploded. 0000007878 00000 n 0000451807 00000 n A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. M0114XXXXX to M5214XXXXX

0000008258 00000 n Conversation over. No permanent solution provided by Rheem customer service. Called Rheem, who had me test it and concluded it was a bad gas valve. 0000007526 00000 n Several times every winter this would happen. This just passed Friday however, took the cake. The third Rheem hot water heater 50 gal, tall version was bought this evening. 0000569458 00000 n Still no hot water. The rating plate shows the model number, date of manufacture and serial number. Give me Penco. I opened the valve cover and used a battery to actuate the valve via the posts under the PCB and I hear it clicking. Their parts department wasn't open all of the three day holiday.

0000538472 00000 n Their support is garbage and their products are even worse. STAY AWAY FROM RHEEM PRODUCTS. This have been going on since January and still no real response from them. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. 0000569030 00000 n 30Jan2015 I love ya HD, but I had to stop smelling. morning we called Rheem. I bought a newer house in 2010 with my wife to start our family. 0000271985 00000 n Job finished, left garage back into the house bragging to the wife, "Got hot water dear." Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Recalled Rheem brand Performance Platinum electric water heater. I am a handyman type so I know what I am doing. When I called that company CNJ said they hadn't been called & weren't available before Thurs. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. Im not changing parts and waiting for replacement parts. I installed it and it didnt work. We were told the starter was bad & that the part would be FedEx to us. Pex/Radiant 0000539358 00000 n A0114XXXXX to A5214XXXXX I'm about 97% sure your heater has a 6 year parts warranty. 0000536663 00000 n Apparently this is what these companies count on the customer getting fed up to the point we choose to buy another water heater for $800 every 3 years in exchange for a hot shower!!! 0000007574 00000 n There goes our summer savings again. Same issue of low voltage keep coming back to haunt us (Rheem Water Heater Model No. The recalled water heaters are gray and have the Performance Platinum Rheem logo decal on the front above the thermostat control panel. The compressor should be free. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. 0000528696 00000 n Out of warranty, goodbye! People, please don't buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse. 0000530931 00000 n I call Rheem. Our cul-de-sac was flooded & getting a bath by the water we were losing. 0000536906 00000 n I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. Now I do love Home Depot and their customer services is splendid. 0000536300 00000 n Water Boosters No wonder no contractor in my area wants to work with Rheem. I asked if he truly believed that was why it was leaking.

The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions. 0000007382 00000 n I bought the replacement heater from the local Menards store. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself.

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No one ever get Rheem product since they are not helpful at all. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. M0114XXXXX to M5214XXXXX Went to Home Depot, bought one (50 gal. 0000528316 00000 n 0000560107 00000 n Your recently viewed items and featured recommendations, Select the department you want to search in, Pilot/Thermopile Assembly Kit for Natural Gas, SP20832A - OEM Upgraded Replacement for Rheem Water Heater Natural Gas Valve, Rheem 18kW 240V Tankless Electric Water Heater, Rheem / PROTECH SP20075 Pilot Assembly Gray, 8.9X5.9X2.8 inches, SP20790 - Rheem Upgraded OEM Water Heater Ignitor Igniter Pilot Assembly Kit, Rheem Mid-Efficiency 8.4GPM Outdoor Natural Gas Tankless Water Heater, Rheem SP20076 Water Heater Pilot Assembly Kit - Liquid Propane, Rheem RTGH-84DVLN-2 Professional Prestige Series: 8.4 GPM Indoor Tankless Water Heater, Gray. 0000324373 00000 n Horrible company. Avoid a Rheem or any of their other products. 0000557986 00000 n I have yet to see this supposed part that was issued. Do not advertise or try to compare pricing.

0000535445 00000 n 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) 0000323321 00000 n If spending that kind of money for a water heater I would not want to buy one from a company that doesn't stand behind its product.

XG38T06EN38U1). 0000448241 00000 n However , I have learned that Rheem makes different models of the same types for different distributors. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they think they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). 0000426421 00000 n That leaves a "labor" cost of $250. The part did arrive on Tuesday and I called Rheem again to be told at first that no one had been called. 0000428003 00000 n From the start it leaked on the cold water supply side. 0000008117 00000 n Guess what happened? They looked at the pics, and proceeded to blame it on condensation from being in the basement, even though its off the floor and right next to a dehumidifier. I would stay away from this company. This water heater was just installed, and they sent a bad product. 0000534341 00000 n Friday night, May 25, the pilot light went out. This is not the warranty I expected. 0000598335 00000 n 0000425950 00000 n 0000559877 00000 n He said that it didn't matter because it wasn't in code and they won't cover it. I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. There was even a recall that I did not know about until I called about having no hot water. This unit has a 6 year tank warranty on it, and its less than 2 years old. 0000007622 00000 n They asked me to take some photos of the heater. Saw sparks coming from the lower level of my home.

I got hold of their technician, the technician explained that I had to take apart the water heater and change some parts on it that he would send me. The replacement we received today came with a crack in the plastic surrounding the water inlet. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. They're cheaper build quality, and I've found the wholesale versions to be far more reliable. Fittings This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. 0000527696 00000 n CPSC.gov is an official website of the United States government. 0000471835 00000 n 0000456953 00000 n We value your privacy. I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. 0000539700 00000 n 0000452302 00000 n 0000515432 00000 n 0000106006 00000 n Office of Equal Employment Opportunity and Minority Enterprise, Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot. 0000445912 00000 n That was amended to say the CNJ Service had been notified. 0000449166 00000 n But would it still get the ok signal (blue light) if it was bad. For what it's worth, in the future don't buy a Home Depot model. 0000428390 00000 n I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasn't covered because my vent terminated under some deck stairs. 0000270515 00000 n March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. 0000005765 00000 n 0000471796 00000 n My basement flooded nearly three years ago. Water Heaters The installer had the date of installation Dec 24/2001 WOW. They asked for pictures, which I sent them. Seriously??? 0000528050 00000 n 0000425490 00000 n Now 14 months later our heater that cost more than a small car is leaking. Now, do not waste your money. 0000463726 00000 n I call the company and they are rude with me. However, since it was the beginning of the Memorial Day weekend, the part couldn't be delivered until Tuesday!!! I have bought two Rheem tankless water heaters in the last three years. We have decided to replace our hot water tanks before it fails. I also paid a plumber to come in and verify that the water heater was defective. Im going to drain it, drag it up the stairs, load it in my pickup and return it to Menards. After I sent in the pictures I had talked to a lady in regards to getting the pictures. Called Rheem. There is no way anyone can go this long without a water heater literally 1 1/2 months. Meaning I would have to pay upfront and then invoice Rheem. 0000447425 00000 n Wonder how that one will turn out. Even after replacement of the two nipples, the leak was still there. 0000272690 00000 n 0000555442 00000 n The townhouse was under major renovations until October 2016 when we moved in. 0000451538 00000 n Currently no manuals available for this product.

0000270253 00000 n 0000526991 00000 n 0000596858 00000 n However, this is warranty work we're talking about. 0000583293 00000 n They do not honor warranties and make all sorts of excuses to not have to replace anything. The link you selected is for a destination outside of the Federal Government. 0000538326 00000 n 102 0 obj <> endobj xref 102 239 0000000016 00000 n There was no visible damage to the exterior skin on the unit, no leaks evident from the safety release valve or the blow out valve. The Rheem rep said they would not authorize the return. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. How do I know I can trust these reviews about Rheem Water Heaters? The last time I've called, I was told that they were back-up in the warranty claim department (wow imagine how many units have failed that could create such a "back-up"), but since it's more than 8 weeks, they'll "expedite" my claim. 0000571407 00000 n I bought this Rheem from Penco instead of Home Depot. 0000539625 00000 n Our hot water was spewing out of the system and the last Rheem installer busted the tap on the system and it could not be turned off only at the water mains which meant we had no water whatsoever! 0000429491 00000 n Rheem said it would not be fixed until Friday 6th July, it was bloody freezing, and one of the coldest weeks we have had and no hot water! Looks like to me Penco's unit cost $476 instead of HD price of $418. 0000535299 00000 n Had for 11 months and it also quit working. For more information about reviews on ConsumerAffairs.com please visit our Water Filters trailer <]/Prev 1087446>> startxref 0 %%EOF 340 0 obj <>stream 0000574747 00000 n But I'm sure to get these guys to install the whole thing it would be even more $$$ for about half hour more work. I installed it because we need baths and I cannot wait for Rheem. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. %PDF-1.5 % I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. 0000008212 00000 n I'm definitely getting another Rheem.

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rheem xg38t06en38u1 parts