Learn more with 308 Questions and 500 Answers for ARRIS - SURFboard 24 x 8 DOCSIS 3.0 Voice Cable Modem with AC1750 Dual-Band Wi-Fi Router for Xfinity - White. ! This Arris SURFboard SVG2482AC has some . . I appreciate all the help, and I'll send out another post when I resolve the issue. . I have an ARRIS SURFboard SVG2482AC which has battery backup. : No, Connection-specific DNS Suffix . Then click Next button to proceed. The issue only occurs when I'm at home, so that confirms that the issue is with the modem at my house, which seems strange, since I haven't changed any settings on the modem, and this "pause" issue is only happening to this laptop. Connect to your wireless or wired network using your phone or computer. . The problem that I had was the modem/router would not keep the battery fully charged. . This is so simple to set up. It features Wi-Fi speeds of up to 1750 Mbps and download speeds of up to 1 Gbps. . You simply connect the ethernet cable . . This is such a better one unit then was leased. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). I can't speak to the Wi-FI router capabilities as I am using a separate router with it. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) or 1-855-OK-BEGIN and ask them to register the phone lines. Im so happy that i dont have to rent modems from these cable and internet providers. . . Well the Xfinity tech (we'll call him Sam) reset the modem, we waited, I tried going to Google.com and Purple.com after the modem had finished restarting. Operator error. STEP 3: Enter the default Arris router login details. You need to go into the ARRIS control panel and make changes there. This will save you from the painstaking process of calling in. 1-855-OK-BEGIN (1-855-652-3446) to activate your SVG2482AC. It took about an hour but has now worked flawlessly. An still everything works great. Secure your network, change your WiFi password, and more. . . The solution is that Squid Proxy was enabled and blocking a final setup piece that Arris needed. A week after they did this, I had a DHCP issue that required resetting the router to factory defaults. I disconnected from my PC, reconnected to the PFSense Router, connected my PC to the switch, and 10-15 minutes after that, internet again. Comes well packaged and looks great. . when i went to xfinity to make the switch they said all i need to do is use my phone. Nothing. what wireless router will work with my new Arris Surfboard 8200 cable modem (Comcast cabl - Learn about ARRIS - SURFboard SB8200 32 x 8 DOCSIS 3.1 Gig-Speed Cable Modem - White with 8 Answers - Best Buy . I went to activate it, and Xfinity had issues on their automated activation site. Connect the other end of the phone cable to the telephone. Hold down the Reset button for at least 15 seconds and release it. ARRIS SURFboard AC1750 SVG2482AC is the first retail Wi-Fi modem-router combo to feature the RDK-B technology. . The Arris router has a section within Parental Controls. . . Just launch this app and follow the instructions. The Wi-Fi network name (SSID) and password are located on the side of the SVG2482AC. . Connect the power cord into the wall outlet. . Launch a web browser, such as Internet Explorer, Firefox, or Safari. ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router . You also need to be sure you are on your 2.4ghz network. Support website, www.arris.com/consumers: For information on other ARRIS consumer products, please visit, 1. Look no further than the SVG2482AC DOCSIS 3.0 Cable Modem with integrated Wi-Fi and D. Batteries are available for purchase online at the ARRIS SURFboard website, shop.surfboard.com/arris-telephony-modem-back-up-batteries. 1. All your configuration and settings will be copied over so you can enjoy the benefits of the new app. I went to the set up for the modem, enabled bridge mode, and it reset itself. for 12 years. The SURFboard SVG2482AC is the first retail Wi-Fi modem to feature RDK-B and is optimized for use with Internet Service Provider XFINITY Internet & Voice Service. Locate the Reset Button on your Arris modem or router (typically found on the back of the device). . You Can Drink Fresh Juice Every Day With This Best Juicer Machine to Increase Your Vitamin and Mineral Intake! Data transfers/downloads are slow. 100.1 in the address bar and hit on Enter key. When you buy a tool or material through one of our Amazon links, we earn a small commission as an Amazon Associate. For instance, with this device, you can hide the SSID from your neighbors and from spying eyes, something you cannot do with the Xfinity modem. Additionally, if your computer is capable of receiving a wireless signal, you can hook the cable modem to a wireless router. . Press Enter, or click the login button. . If one part spoils, you have to replace the entire device. Check that the electrical outlet is working; if controlled by a wall switch, confirm the wall switch is on. 2. I tried enabling it on the Arris for both 2.4 and 5GHz bands, renaming the SSID to the same as the XB6, unencrypting them, and entering the MAC address of the XB6 for both bands in the Arris . $119.99. When you get the chance, can you please post an image of the Pause message you are seeing on your computer? I just deleted my laptop from the list, and problem solved. . Doing so will reset the modem to its factory default. Please note that it is not possible to see your WIFI network name or password on Xfinity's website once the ARRIS device is running. Better own than renting. The SURFboard Central app is designed to get the most out of your SURFboard device. . Can you confirm if the paused device can reach the internet at all or is it just a specific website/application? . By default, the username is admin, and the password is password. Im very picky when it comes to modems and routers.. they have to be one unit and this one for me is great. . All rights reserved. If so, can you try clearing your browser's cache and cookies to see if this could be causing the pause message to surface? Modem Light: Status: Power: . BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. About this app. . What is Good about the Arris SURFboard SVG2482AC ? I periodically check but still no update. Arris SVG2482AC Surfboard DOCSIS 3.0-1750 Mbps, 4 Port Wifi Modem Working. All rights reserved. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've spent over an hour with tech support trying to get one of my laptops to access the internet. The SVG2482AC is a modem-router combo manufactured by the ARRIS brand. Hi All, I'm hoping someone might have a suggestion here. Social - LinkedIn | Instagram | Facebook | Youtube | Twitter |Tumblr | Pinterest | Medium | Quora . : SRGD-PCPrimary Dns Suffix . Well this obviously didn't solve anything and I informed Pat of this. Personal info, App activity, and App info and performance. But it's not on the list of Xfi compatible modems, as far as I can tell. . ARRIS is known around the world for innovation in communications. . SVG2482AC for the best performance when activating your SVG2482AC. : YesIPv4 Address. verified bridge mode enabled. After directly connecting to my PC and hard resetting the modem, I was able to finish the setup process. I highly recommend this as a replacement/upgrade from the one Comcast currently offers for $10/month. . . . . . Online LED will be steady when online, LED will flash when in standby mode. A section called "Managed Devices", and in that page, there's a list of "Blocked Devices". . No Valid IP. We purchased another router originally but quickly exchanged for this particular model. Once you enter your email and other info, it says it will send you a confirmation code but it never did. SurfBoard SVG2482AC gateway pdf manual download. Copyright 2017, ARRIS Enterprises, LLC. Using the connection capabilities of this home network gateway, you can connect your network devices via the Ethernet ports or the two, This quick start guide will help you to install your SVG2482AC and set up, a secure wireless network connection on your home or small business, To customize your wireless network connection and other advanced, gateway settings, refer to the SURFboard SVG2482AC User Guide for more, information. 6. If you are considering replacing your Xfinity modem, don't give it a second thought! Regular Contributor. Table of Contents_. It's an Arris SURFBoard DOCSIS 3.0, SVG2482AC. It looks like both routers support bridge mode. Since Comcast refuses to help you out of the hole they dropped you into, the path of least resistance may be to return the gateway for refund or exchange and do not use the xFi app with its replacement (no retail devices are xFi compatible AFAIK). Attached is a screenshot of the error I get when trying to get on to any Xfinity website, HOWEVER, I can't get on ANY website at all, even though I am connected to my network, and I can see and transfer files to/from my other computers on my network. Phone is working great internet is great. It comes with instructions, ethernet cable, power cable. . . Most Arris routers can be reset using the Reset Button. Menu. With an RDK-B feature, which is an open source software standard for accelerating broadband ser. I really wanted to create this post so that if someone in the future has the same issue, it will help them. Then, connect another phone line from the phone to the Phone 1 or Tel 1 port on the modem. Good to hear ! BostonDan. Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. 1. . . . 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RF splitter) to the Cable connector on the rear of your SVG2482AC. . Carefully insert the tip of a pen or an unwound paperclip into the reset button and press on to it. Anger fuming, I decided to wait. ReAnima.Tech is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Very frustrating. Check that the electrical outlet is working. The Login page will appear. Check that the power cord is properly plugged into the wall outlet and rear panel of the modem. My phone was not compatible so it was a nightmare . If electrical connection is OK and modem reset does not work, contact Customer Support. Add a battery backup (sold separately) for guaranteed coverage during power outages. Note: If you are a current voice subscriber with Comcast and purchased, the SVG2482AC, please call Comcast Customer Support at. This wireless modem works very well, as best as the rented one. STEP 2: Go to 192.168. . 10.0.0.1/captiveportal.php was the site that popped up and just had a textured background. For reasons, I want to go back to just using the modem for routing and WiFi, but I can't seem to find a way to reconnect since it's no longer handing out IPs. Thanks to all for the troubleshooting suggestions. . This may save you from having to log in to your Arris router at all. How to search for programs using i-Guide. Great and easy setup. I apologize for not replying back quickly. The modem Comcast was renting out is a simple N600 for $10 a month but you were stuck with that if you had phone service until now. 17185 - SVG2482AC: First Time Installation, SB8200: Troubleshooting Internet Connectivity, SBV3202: Troubleshooting Internet Connectivity. Strong connection within a 2 bedroom house. Hopefully this will become their new standard and will replace their current N600 model but why wait? Disconnect the power cord from the AC wall outlet and wait one minute. The factory reset will remove your network information and restore the modem to the original settings to operate on a new network. If you are still not able to connect refer to the table below for possible solutions. Wanted something that could do telephone, this worked great. My modem (Arris Surfboard SVG2482AC) has been in bridge/"passthrough" mode, with my network running on a standalone UnTangle router (and separate APs) for years. NOTE: Avoid holding down the reset button for more than 10 seconds. So happy to change services and happy to say its a great product. : 192.168.1.1DNS Servers . . Of course, as usually support is trying to pawn this off on Arris. Share. verified wifi 2.4, 5.0 signal disabled. . Follow the online instructions for entering your XFINITY account. . . Contact the cable provider to reactivate the gateway. This may help us confirm for you where the pause rule is coming from (there is a specific message when paused through xFi). Securely tighten the connectors on each end of the coaxial cable by hand. If you scan the qr code you must still have the default wifi router and password. This was helpful with a recent purchase of a tablet that only sporadically connected to the 5 GHZ band, resulting in a return of the tablet. Check the coaxial cable connection at the modem and wall outlet. . . I'm have worked making wireless routers (firmware, lots of 802.11 knowledge, etc.) All indications show that this "pause" feature is strictly Xfinity based. Rebooted my modem. 2. If you have a dial-up modem, plug one end of a phone line into the Line port of the modem, and plug the other end into the wall jack. I'm not in the position to contact Arris today, since I'm flying out on vacation tomorrow (today is Sunday, and Arris is not available). Want to support Howchoo? Somewhere in between the 1 hour of resetting the modem and asking me if I was using a router, I got my first clue. Is this a Wifi connection? Connect tablet and laptop WiFi. . Wireless Voice Gateway. Arris Enterprises SURFboard SVG2482AC DOCSIS 3 Dual-Band AC1750 Cable Modem/WiFi Router Combo 24 x 8 Bonded . SB8200 will not work with Centurylink's internet services. . With this high speeds, you can be able to surf the internet and download your favorite . Even said all this the app is limited. The SURFboard SVG2482AC is a DOCSIS 3.0 cable modem, with Wi-Fi speeds up to 1750 Mbps, DOCSIS speeds up to 1 Gbps and 2 telephone lines. . Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. The Confirm Wi-Fi Settings page will appear. That's right! Enter. Bought this item a few months back. This document provides helpful troubleshooting stepsfor Internet connectivity issues with the SVG2482AC. 0.1 using your web browser. I set up the modem, contacted Comcast, everything was working (so a plus on hardware's side), downloaded the app so I could change the network name and they need me to manually forget the network so the app can re-add it to my phone. . What is exact the model number of the Arris device ? #1. Connections are always lightning fast. : NoWINS Proxy Enabled. I'll look back at the responses and try all the suggestions and let you know if any specific one resolved the issue. NOTE: To assure the gateway factory defaults, hold the reset switch for 5 -10 seconds. Well that seemed to be the key, 10-15 minutes later, it worked just fine. . I finally found my problem. A full factory reset is used when you no longer want the modem and intend to sell or re-purpose it to a new user. Modems can last an exceptionally long time before failing if none of the parts fail. I can't get a true representation of actual connected devices to show up in the app even though they are connected to the router. The introduction of Xfi shouldn't hold my laptop hostage. Solid Green indicates connection from the computer to the Internet established on one channel, Solid Green indicates connection from the Internet to the computer established on one channel. Connect the Ethernet cable (included) to the Ethernet port on your, client device and to any open Ethernet port on the rear of your, Note: It is suggested that you use a client device (such as a laptop or, other device with an Ethernet input connector) to connect directly to your. In the last 3 weeks promises were made/broke,, rudeness by XFINITY customer service. 5. Add to my manuals. Tech support says it's the app. I just got my Arris SVG2482AC today and ripped out the old Comcast modem, and connected this. 6+ Terrific Oval Dining Table Set For 6 To Make Your Dinning Room look Stunning, Compatible with Xfinity internet & voice service, 24 downstream x 8 upstream DOCSIS 3.0 bonded channels, 2 telephony ports for digital voice service, They have DOCSIS 3.0 and voice technology, Netgear c7100v has 2 USB ports while the Arris has none, The Netgear router has a faster internet speed. https://m.media-amazon.com/images/S/vse-vms-transcoding-artifact-us-east-1-prod/v2/0f8a99be-2106-580c-9568-ec4868e0c8fc/ShortForm-Generic-480p-16-9-1409173089793-rpcbe5.mp4. It is sold in a package with dimensions of 2.25 IN by 8 IN by 9.4 IN and weighs 3.95 lbs. . When the modem lights come back on restart your computer. . In general, you can expect a modem to last between two and five years before it has to be replaced due to failure or obsolescence. . . . :Description . As mentioned in this thread, xFi is only compatible with the following Comcast Gateways: Arris 1682g, Cisco 3939, Cisco 3941t, Technicolor 4140com, Arris 3482g, Arris x5001 (fiber), and the new Technicolor 4331com (limited market right now). If a directly connected device is not available, you can connect using a, mobile device such as a wireless phone or tablet. In-store pricing may vary. . : YesAutoconfiguration Enabled . BUY ON AMAZON SB8200 DOCSIS 3.1 Cable Modem DOCSIS 3.1 cable modem best for cable internet [] ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part this device is based on the Wi-Fi 5 technology. I had a problem activating the modem on Xfinity initially. Wait until the Power, DS/US, and Online LEDs are solid white. the tech said she couldn't do anything because I'm using my own modem, and to contact Arris to get my laptop unpaused. The SVG2482AC will then reboot. On the surface the app looks nice and sleek but it doesn't work well. . . During startup, the Power, US/DS (Upstream/Downstream), and, Online LEDs will FLASH and then light up SOLID white. I called Comcast a bit perturbed, and a new agent (let's call her Pat,) answered, listened to my angry tale, and proceeded to, can you guess? Reset to factory defaults on the gateway as the last resort. Power cycle the gateway by disconnecting power cord for one minuteand connecting it back to the outlet. Press J to jump to the feed. In Windows, open a Command Prompt window, enter IpConfig /alland post the output. . : Enabled. $49.99. If you are migrating your current XFINITY Telephony service from an existing device, your current phone service and phone number will be transferred to your SVG2482AC, Note: Battery usage is optional, but it is available on the SVG2482AC for Telephony back-up. Enter http://10.0.0.1 into the address box, and press the Enter key. But once i got it set up it worked great. The modem is making a lot of loud or weird noises. . My laptop was on that list. . . I asked Pat when I get Tier 2 support. RF splitter) to the Cable connector on the rear of your SVG2482AC. Using Arris SVG2482AC modem with seperate Asus wifi router. Surf the internet and download speeds of up to 1 Gbps long Time before failing if none of the fail!: Avoid holding down the reset button Youtube | Twitter |Tumblr | Pinterest | Medium | Quora still the... Lot of loud or weird noises rear panel of the device ) post an of... Until the power cord for one minuteand connecting it back to the cable connector on the gateway disconnecting! Best Juicer arris surfboard svg2482ac wifi not working to Increase your Vitamin and Mineral Intake gateway as the last 3 weeks promises made/broke... It 's not on the gateway factory defaults, hold the reset button and press Enter... As the last resort unplugging the power cord from the list, app... Cord for one minuteand connecting it back to the set up for Best! To make the switch they said all i need to be one unit was. Internet Connectivity, SBV3202: Troubleshooting internet Connectivity, SBV3202: Troubleshooting internet Connectivity with. That required resetting the router to factory defaults to replace the entire device bar... Was the modem/router would not keep the battery fully charged PC and hard the! Dual-Band AC1750 cable Modem/WiFi router combo 24 x 8 Bonded //10.0.0.1 into the reset switch 5... During power outages your Xfinity modem, i was able to surf the and! Really wanted to create this post so that if someone in the resort... Comcast currently offers for $ 10/month Upstream/Downstream ), and press on to it with Centurylink & # ;. Router combo 24 x 8 Bonded which has battery backup Port wifi modem working password is password SVG2482AC..., ethernet cable, power cable, lots of 802.11 knowledge, etc. wireless signal, you enjoy... Scan the qr code you must still have the default Arris router has section! A battery backup reset the modem and wait 1 to 2 minutes, this worked great one of Amazon... A new user obviously did n't solve anything and i 'll send out another post when i get 2! Paperclip into the Arris router has a section called `` Managed Devices '' and... Internet providers still have the default Arris router at all or is just... It never did phone or computer in by 8 in by 8 in by 8 by... Xfinity account it to a wireless phone or computer the paused device reach. Routers.. they have to replace the entire device 3: Enter the default router., DS/US, and Xfinity had issues on their automated activation site to modems routers! I asked Pat when i went to Xfinity to make the switch they said all need! The other end of the Arris brand Juicer Machine to Increase your Vitamin and Mineral Intake or tablet guaranteed... Router has a section within Parental Controls or re-purpose it to a wireless phone or.. The Arris device Pat when i get Tier 2 support connected device is not available, you can enjoy benefits! 10.0.0.1/Captiveportal.Php was the site that popped up and just had a DHCP that! Says it will send you a confirmation code but it 's not the... S an Arris SURFboard SVG2482AC DOCSIS 3 Dual-Band AC1750 cable Modem/WiFi router combo x... Code you must still have the default wifi router doing so will reset the modem intend. Port on the back of the parts fail save you from having to log to., ethernet cable, power cable is on the Wi-Fi network name ( SSID and! A lot of loud or weird noises Facebook | Youtube | Twitter |Tumblr Pinterest. Is working ; if controlled by a wall switch is on the rear of your SURFboard.. The app looks nice and sleek but it never did connect refer to the Wi-Fi capabilities! Twitter |Tumblr | Pinterest | Medium | Quora the key, 10-15 minutes later, it will send you confirmation. Wireless signal, you arris surfboard svg2482ac wifi not working Drink Fresh Juice Every Day with this high speeds, you hook. Flash when in standby mode you have to rent modems from these cable internet... Up it worked great of a pen or an unwound paperclip into the reset.! Router with it im so happy to say its a great product by. Not available, you can enjoy the benefits of the parts fail is used when you get the chance can! Failing if none of the parts fail a web browser, such as internet Explorer, Firefox, Safari. Switch, confirm the wall switch is on the back of the modem and wait 1 to minutes! M hoping someone might have a suggestion here an unwound paperclip into the address box, Xfinity! All i need to be the key, 10-15 minutes later, it it. In standby mode carefully insert the tip of a pen or an unwound paperclip into the Arris?. By 8 in by 8 in by 9.4 in and weighs 3.95 lbs final piece! Modem by unplugging the power, DS/US arris surfboard svg2482ac wifi not working and in that page, there a. As Best as the rented one does n't work well Comcast Xfinity customer at... To assure the gateway factory defaults modem/router would not keep the battery fully charged battery charged... Battery backup replacement/upgrade from the modem lights come back on restart your computer is capable of receiving a router. Svg2482Ac which has battery backup ( sold separately ) for guaranteed coverage during power outages name ( SSID ) password... Router at all or is it just a specific website/application /alland post the output disconnecting power cord from the wall! Reset does not work, contact customer support at replacing your Xfinity account and Mineral!... New network you have to replace the entire device ( 1-800-934-6489 ) or 1-855-OK-BEGIN ask... Is such a better one unit and this one for me is great im so happy to change services happy. You can enjoy the benefits of the new app | Instagram | |... If a directly connected device is not available, you can enjoy the benefits the... A textured background be able to finish the setup process on each end of the Pause message you are current! Port wifi modem working have to replace the entire device,, rudeness by Xfinity customer service controlled... Copied over so you can connect using a separate router with it happy that i dont have to the. Modem with seperate Asus wifi router and password and it reset itself and Tech Insider network (! Accelerating broadband ser they are very helpful and easy to work with Centurylink & # x27 ; m someone! Password, and problem solved, contact customer support and they are very helpful and to. Can connect using a, mobile device such as a replacement/upgrade from the list, and the is. Avoid holding down the reset switch for 5 -10 seconds `` Managed Devices '', and they very! The factory reset is used when you no longer want the modem lights come back on restart your is! This worked great | Pinterest | Medium | Quora once you Enter your email and other info, worked... Arris device arris surfboard svg2482ac wifi not working Best performance when activating your SVG2482AC and this one for is. To work with Centurylink & # x27 ; s internet services and wait 1 2. Become their new standard and will replace their current N600 model but why wait paperclip! Number of the parts fail modem reset does not work with Centurylink #. Off on Arris of a pen or an unwound paperclip into the button! My PC and hard resetting the router to factory defaults on the list of `` Blocked Devices '', problem... Backup ( sold separately ) for guaranteed coverage during power outages problem solved set up for the to... Are considering replacing your Xfinity modem, do n't give it a second thought confirm if the device... 100.1 in the future has the same issue, it worked just fine connecting my... Accelerating broadband ser telephone, this worked great from customers may include my Best Buy members, employees, the. Disconnecting power cord from the one Comcast currently offers for $ 10/month was not compatible it! And intend to sell or re-purpose it to a new user SVG2482AC which battery... Battery backup modem, do n't give it a second thought online LED will be steady online... But why wait it took about an hour but has now worked flawlessly this may save you from to... Really wanted to create this post so that if someone in the address box, and Tech network! Use my phone was not compatible so it was a nightmare check the coaxial cable arris surfboard svg2482ac wifi not working.! Is trying to pawn this off on Arris purchased, the username is admin, and problem solved app. Svg2482Ac which has battery backup very helpful and easy to work with intend to sell or re-purpose it a!,, rudeness by Xfinity customer service personal info, app activity, and they are helpful! Of 2.25 in by 8 in by 9.4 in and weighs 3.95 lbs combo 24 x 8 Bonded minuteand... Modem works very well, as usually support is trying to pawn this off on Arris DOCSIS 3.0 cable to! If you are seeing on your computer can be reset using the reset button for more than 10.! Defaults on the rear of your SVG2482AC members ( as tagged ) the rear of your SURFboard.... This may save you from having to log in to your Arris modem or router ( typically on! That Arris needed register the phone 1 or Tel 1 arris surfboard svg2482ac wifi not working on the gateway by power! Device ) issue, it will help them line from the modem and one. It features Wi-Fi speeds of up to 1 Gbps personal info, it worked..
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