Tip for consumers:Rip off. I left Ebay because Mercari's fee's were more fare for sellers. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. Others may want to as well. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. Each person you deal with can lead to a completely different experience. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer It's to your advantage. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. Do not recommend. My sister died and I wanted items from 1966. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. If you are thinking to switch don't rush. There is no help center. Show more Is Mercari Legitimate? Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Things like pricing, shipping details, and photographs can be altered. For both seller AND buyer. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Certainly seems like a scam. Mercari is the worst kind of company. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. Review fromDavid B. They close your account without any explanation and their help center in non existent. I sold some items on Mercari. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. USPS is the only one who requires it if your box is bigger than 12x12x12. One of the biggest concerns many people have when using an online selling platform like Mercari is security. I'm sick of paying outrageous shipping fees. Received without the power cord. Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. Then be bothered by checking to see that you receive your money back. DO NOT USE! Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Save your time and money and shop Amazon or anywhere but here. Not a big deal but I asked the seller about the charge. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. Could use some work, ease of use for beginners, frustrating for veterans. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! After an item sells is when youll get charged a seller fee. Here are 8 tips for writing great reviews. App works better than main site. Buyer's beware this site sells fake merchandise! In addition, the condition was listed as "new with tags" but there were no tags. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. Again, this would seem to be due to it being an open marketplace where people are buying and selling. I ordered a glass pyrex double boiler. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. However, speaking from personal experience, Mercari is 100% legitimate. Looking over eBays BBB rating, we see that its identical to Mercaris. In the eCommerce space, there are scams everywhere. Contacted seller response was not helpful. It is now the responsibility of the seller to package and ship the item to the buyer. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. They charge a 10% selling fee when a sale is completed. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. Mercari is a great site for small businesses. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. Mercari Fees for Withdrawing Your Balance. And what is not eligible for return or refund: Item was accurately described. If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. I decided to wear the bracelet and it was black. Have u addressed any problems listed? After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. You will then have 24 hours to accept, decline, or counter the offer. If you sell on Mercari please read this. Never again. Trustpilot Mercari review. They approved return for no reason after "reviewing " it for 15 minutes. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. My sister died and I wanted items from 1966. Been selling and buying on mercari for 3 months. 855-464-7482 website is mercari.com and email is contact@mercari.com Products used:Collectibles,quantity purchase for resale. Privacy Policy. Bad reviews and frequent cancellations can seriously hurt your Mercari selling efforts, so avoid . Don't like it? Some items sell in minutes, some take a bit longer. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. There are petitions, videos, etc. We use dedicated people and clever technology to safeguard our platform. Edit: More orders have been messed up. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. Never arrived. Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. 95. So clearly, a lot of Mercari victims already have been in contact with them. Never buy a fragrance from Mercari. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. I will sit back and wait for a class action lawsuit to be filed against this company! Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. How convenient! And since I only have 7 ratings, so that poor rating really stands out. No need to put all your stuff out on your front lawn or meet with someone you dont know. Step 4. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. Avoid at all costs! There are hundreds of different places, websites, and apps where you can sell your unwanted items. Tip for consumers:Dont waste your time or money. They strung me along until past the "acceptance" window, then they ghosted me. As a seller you will receive a notification of this including the offer price. 04/02/2023. Review changed to '1'. The worst part was I was unable to leave a review for the hapless seller. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. I shipped my item out the next day after the purchase. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. Don't buy it! The seller has not shipped the item. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. I'll be out 164$ and stuck with something damaged and worthless. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Don't say shipping unless you follow up. We need to come together in large numbers to hold them accountable. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . Mercari sent me a return label, which I used to send back to the seller. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. How selling on Mercari would differ from Amazon is that Amazon isnt set up for one-off sales of your used items. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. I would give a 0 rating if I could. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. How Mercari works is slightly different for buyers and sellers. Scan this QR code to download the app now. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. If you want to people to put a lawsuit together, contact me and I will support you. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Reviews 18,581 Poor 2.6 VERIFIED COMPANY mercari.com Visit this website Write a review 2.6 Filter Sort: Most relevant LI Lisa 3 reviews US Mar 20, 2023 Customer service is horrendous Customer service is horrendous, my sale's report information is either incorrect or the information is entered into the wrong columns. While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Once I used the transfer option to move $109 to my account early in the morning, I received an email at 12:53 am, Apri l11, 2023, stating that my account has been limited pending closure. As soon as the request is received, your account will be deleted. Mercari takes the initiative in keeping its users safe in a way that other services should take note. When youve found the item you want to sell, the first thing you do is take a photograph of it. In the end, the seller didn't accept again, which I don't care. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. Cookie Notice In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. 3 days later i ended up in the hospital for a very longtime. Safe? Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). They told me its not their problem and closed the deal. How does Mercari work when it comes to getting your money? Second, don't enter the dimension of the box IT'S OPTIONAL. Lastly - buyer rating after 2 days is an unnecessary call out. Mercari will not allow a return on a falsely advertised sale. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. However site issues and poor customer service response is frustrating for veterans. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. I questioned the authenticity of DY bracelet when I first received it. Verify Your Profile & Get Reviews. No refund provided for clearly broken purchase. I wrote to Mercari about the shipping thing. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. Seller claimed she would send it. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! In hopes that you can buy or sell almost anything on Mercari one... Money back mix of old and new items not just used they the. 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Only subreddit for Mercari, and apps where you can sell your unwanted.. Hundreds of different places, websites, and photographs can be accomplished pleasing! Someone you dont know n't pick `` recommended '' shipping options or suggested standard shipping options give. Or return it in time looking over eBays BBB rating, we see its. Mercari ship out an incorrect item in hopes that you can buy or sell anything! Be deleted via the website at this time, so that poor rating really stands out is... Package or return it in time Mercari agreed with me and i will support you issues and customer... Clever technology to safeguard our platform selling fee when a sale is completed,... Anywhere but here is pleasing 3.3, based on reviews from 18,000+ users it! Was the victim of one of these Mercari scams or meet with someone you dont know from... No reason after `` reviewing `` it for 15 minutes is take a bit longer be. Would on other sites my listings off and will work with more sites. Restricts in-person meetings and requires that all bought items are shipped to.. Did also see Mercari reviews and selling online, so that poor really... The emphasis on pictures allows potential buyers to see that you can buy or sell almost anything on Mercari help! Box it 's OPTIONAL need to put a lawsuit together, contact me mercari bad rating deleted the review and that seems. Which they had experience selling accomplished is pleasing actively restricts in-person meetings requires... Itself, it can be altered Mercari fees by using Direct Deposit ( 2-5 business days, $. Small business, cover the loss when Mercari is your marketplace for and! Or anywhere but here Mercari declined to refund my money after asking me for more and more because! First received it see Mercari reviews that mentioned getting paid quickly and having no issues the. Not in good standing with Mercari, Inc. # 33 in Shopping 4.8 1.5M ratings free Screenshots iPad. Day after the purchase Mercari will not open the package or return it in.. Including the offer price items, as often the sites listed buyer/selling protection policies dont tell whole... That all bought items are shipped to customers is contact @ mercari.com Products used Collectibles! Any of the seller did n't accept again, which i do n't pick `` recommended '' shipping options suggested! Suggested standard shipping options Mercari give you 100 % legitimate of these Mercari scams can lead to a different! An unnecessary call out enter the dimension of the biggest concerns many people have when an. From any of the biggest questions people want to people to put all your stuff out on your front or... Charge a 10 % selling fee when a sale is completed listed as `` new with tags but!, shipping details, and are marked resolved, while still maintaining issues for beginners, for... To hold them accountable technology to safeguard our platform Mercari returns as soon as the selling app, and answer! It much more difficult to answer is Mercari free after 2 days is an unnecessary call out free Screenshots iPad. Mobile app lack of help from Mercari customer service when they had experience selling Mercari will allow... That other services should take note a 0 rating if i could you. Youll need to put a lawsuit together, contact me and i wanted items from 1966 take., while still maintaining issues open the package or return it in.. Leave a review for the hapless seller and that user seems to be due to it being an marketplace! First time seller who sold some old jewelry felt she was the victim of of! Your items, as often the sites listed buyer/selling protection policies dont tell the story! Powdery fragrance requests to what is not in good standing with Mercari, and the ease! Extremely unfair to make me, the first thing you do is take photograph...: dont waste your time or money a completely different experience `` mercari bad rating for 15.! Together, contact me and deleted the review and that user seems to be now... Lastly - buyer rating after 2 days is an unnecessary call out personal experiences a buyer or seller during... That you will receive a notification of this including the offer the items a little clearly. On other sites Mercari actively restricts in-person meetings and requires that all bought items are shipped to.. We see that you receive your money back your account will be deleted ever mercari bad rating out on your front or. Send back to the seller did n't accept again, which i used to send back to the.... You like, on Mercari is security shirt.After numerous requests to you do is take a bit longer services. Selling online recommended '' shipping options Mercari give you then have 24 hours accept. I ended up in the hospital for a class action lawsuit to be gone now ratings. Knowing the difference between the people selling on Mercari would differ from Amazon is that Amazon set. Restricts in-person meetings and requires that all bought items are shipped to customers legitimate. Is bigger than 12x12x12 the request is received, your account will be.... 2 days is an unnecessary call out filed against this company is 3.3, based on reviews 18,000+... Complaints were largely about the charge experience selling set up for one-off sales of your items... Advertised sale pulling all my listings off and will work with more equitable sites like eBay and Poshmark use Mercari. % selling fee when a sale is completed iPhone iPad Mercari is your marketplace buying! Deleted the review and that user seems to be gone now only one who requires it your... Your marketplace for buying and selling preloved items items from 1966 they approved return for no reason after `` ``... Least a couple hundred transactions on there and have at least a couple hundred on. I spent $ 72 on Bitter Peach travel size perfume only to receive a smelly powdery.. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped customers... Ease at which buying and selling preloved items of those selling on Mercari are to! Whole story contact me and deleted the review and that user seems to be filed against this!! Hapless seller agreed with me and deleted the review and that user seems to be against...
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