As a guest, you have rights when it comes to false accusations. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. I could have been hit with a smoking fee, but wasnt. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. I think you were. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This appears to be a classic breach of contract. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I told her we requested a nonsmoking room, because we do not smoke. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. How can I seem modest? Stayed in this hotel for WELL under 24 hours for business. .even if there is a freeway bridge just past the marina. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. If there is anything I can do to help, please feel free to contact me. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Tripadvisor performs checks on reviews. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. Its important to read the hotels smoking policy before booking a room to avoid any surprises. False accusations can ruin a perfectly good stay and even lead to additional charges. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. I'm very sorry to hear about the problems experienced during your stay. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? URL: I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Period. As does JONATHON [--]. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. Prior-Leader3763 2 min. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . They asked me to "behave" and threatened further . Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. But hotels don't necessarily see it that way. Been here now 3 times. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Ya missed your checkout time, she snarled, taking another drag and turning her head away. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. They wouldn't listen to me. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. #15 Best Value of 41 California Hotels with Smoking Rooms. But thats the world we live in. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. I was on the first floor and my room overlooked the marina, which was nice . Front desk provided prompt service. Everything from check in to check out is excellant. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Travel | But I didnt do it! When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. It's been over 12 hours and the host hasn't responded to my reply. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. She said that we should have complained when we entered the room and there is nothing she can do about it. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. A hotel charged me a $300 smoking fee. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. How Much Do Hotel Housekeepers Really Make? Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. Why would we then smoke in the room? Please help us. Can You Smoke Weed In A Hotel? Travel Troubleshooter: Budget charges $250 for calibrating a camera. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. It could have been a housekeeper. Nor could she imagine the trouble her credit card dispute would cause. She said we were lucky they only charged us half the fee. Otherwise, find a better hotel. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Also, we had two $3,500 laptops and a lot of camera gear in the room. Thank you for the review. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Contact him at chris@elliott.org. We had a good trip and if you dont mind the drive it is a good hotel. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Consumers: Ask Lawyers Questions and Get Answers for Free! In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. FAQ. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. And that would have been you. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? I think you were too polite. Its also a health hazard for other guests who may have allergies or respiratory issues. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. I also agree that the $250 is fair. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. For the price and location, I would recommend this hotel as a hub for exploring wine country. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Please do not quote spam as this enables it to 'live on' once the spam post is removed. But he doesn't smoke. False accusations can ruin a perfectly good stay and even lead to additional charges. In theory only, probably. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. Thankfully, the pool was somewhat clean and that satisfied my son. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. It's simply too risky. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. "We so enjoy staying at your hotel. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! The written 21/30 notice is a first step in the filing of a Unlawful Detainer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Log In. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. I contacted Red Roof on your behalf. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. When youre done smoking, make sure to dispose of your cigarette butt properly. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. I've never smoked and so I had no problem with this. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 If you do smoke, step outside until youre done. I feel Residence Inn is trying to make some extra money from me. I tried to explain that no one was in there and that was impossible. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Miss Manners: People look when I drive down the street. I am literally getting stressed out just recounting this unbelievable experience and writing this. You were still being polite when you referred to it as an odor.. Yet to receive any reply. Travel | We chose this hotel from the description that there was a game area available for my son. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. Stayed in this hotel for WELL under 24 hours for business. So I would contact them politely as others have said above. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Hello! We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. Red Roof did respond to you in writing about your complaint. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. A place to ask simple legal questions, and to have legal concepts explained. There has been no attempt to "scam" the guest. Swimming pool over crowded. I remember bumping into a housekeeper at a hotel as I checked out. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We stayed at the hotel for our trip to Sonoma. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. My son loved jet skiing. Don't laugh. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. I contacted Ace on your behalf. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. I happen to agree with Marriott's nonsmoking policy. . I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Travel Troubleshooter: Budget charges $250 for calibrating a camera. My boyfriend smokes but he has never, ever smoked in our home or even the car. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. I didn't know what to do. Can You Stay In A Hotel At 17 With An 18 Year Old? Can I get a refund? Review tags are currently only available for English language reviews. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! I left a message for the manager but never received a call back. Taxes and fees that are shown are estimates only. I believe you have our actions mistaken with another guest". Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Instead, use the ashtray provided or carry a portable ashtray with you. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Prices are the average nightly price provided by our partners and may not include all taxes and fees.
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